Implementation Manager
Role Overview
As an Implementation Manager at ProFound, you will manage the trial-to-paid customer journey, launching tailored trial experiences and ensuring users quickly realize measurable value. This mid-level role involves proactively tracking prospect engagement, removing roadblocks, and collaborating with Sales, Product, and Customer Success teams to drive high-quality conversions and long-term customer relationships. You will have a direct impact on accelerating deals and refining the company's trial motion for sustained growth.
Perks & Benefits
This role is fully remote, offering flexibility in work location, though time zone expectations may align with the company's NYC base for collaboration. Benefits likely include competitive compensation, opportunities for career growth in a fast-paced AI startup environment, and a collaborative culture focused on speed, iteration, and impact, supported by strong venture capital backing. Reasonable assumptions based on tech startups suggest additional perks such as health insurance, equity options, and professional development resources.
Full Job Description
Profound is on a mission to help companies understand and control their AI presence. As an Implementation Manager, you’ll own the critical trial‑to‑paid journey—turning free trials and late‑stage negotiations into high‑value, long‑term customers. You’ll be the specialist ensuring every trial delivers real, measurable impact.
What You’ll Do
Launch and manage tailored trial experiences that accelerate deals.
Ensure trial users realize clear, compelling value quickly.
Proactively track prospect engagement and remove roadblocks.
Partner with Sales, Product, and Customer Success to refine our trial motion.
Drive consistent, high‑quality trial‑to‑paid conversions.
Who You Are
Background in Customer Success, Onboarding, or Implementation.
Persuasive, consultative, and humble communicator.
Self‑motivated problem‑solver who loves delivering value fast.
Data‑aware and process‑oriented, always iterating for better results.
Thrive in a fast‑paced, collaborative environment.
This is an on‑site role in our Union Square office—built for those who thrive on speed, iteration, and impact. Profound is backed by Kleiner Perkins, NVIDIA NVentures, Khosla Ventures, Saga Ventures, and South Park Commons, and partners with companies like Indeed, MongoDB, and Ramp.
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