Implementation Manager
Role Overview
This is a mid-to-senior Implementation Manager role responsible for managing the trial-to-paid customer journey at ProFound. The role involves launching tailored trial experiences, tracking prospect engagement, removing roadblocks, and collaborating with Sales, Product, and Customer Success teams to drive conversions. The hire will have direct impact on converting free trials into high-value, long-term customers through measurable results.
Perks & Benefits
This is an on-site role based in NYC's Union Square office, not remote despite the initial listing. The compensation package includes a competitive base salary range of $100,000-$160,000, equity, and comprehensive benefits. The company culture emphasizes speed, iteration, and meaningful impact in a fast-paced, collaborative environment typical of tech startups.
Full Job Description
Profound is on a mission to help companies understand and control their AI presence. As an Implementation Manager, you will own the critical trial to paid journey, turning free trials and late-stage negotiations into high-value, long-term customers. You will be the specialist ensuring every trial delivers real, measurable impact.
What you’ll do
Launch and manage tailored trial experiences that accelerate deals
Ensure trial users realize clear, compelling value quickly
Proactively track prospect engagement and remove roadblocks
Partner with Sales, Product, and Customer Success to refine the trial motion
Drive consistent, high-quality trial to paid conversions
Who you are
Background in customer success, onboarding, or implementation
Persuasive, consultative, and humble communicator
Self-motivated problem-solver who loves delivering value fast
Data-aware and process-oriented, always iterating for better results
Thrive in a fast-paced, collaborative environment
Location
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $100,000 to $160,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
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