Implementation Engineer - ERP Integrations

About Canals

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re a 70-person team (~45 in engineering), located across North and South America.

The Role

We’re hiring an Implementation Engineer for ERP Integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals.

You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a customer signs.

This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem.

What You’ll Do

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials

• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.

• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.

• Lead post-sale integration work: collect access details, configure endpoints, test connectivity, and validate end-to-end data flow.

• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.

• Participate in customer onboarding and go-live calls as the technical owner of the integration process.

• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.

• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.

• Occasionally cover on support (Zendesk) as needed.

What You’ll Bring

• Typically, 2–4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company

• Excitement to work directly with customers, managing implementations and troubleshooting integration issues

• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads

• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth

• Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users

• Excellent organization and project management abilities

• Comfort working in a fast-moving, fully remote environment with high ownership

• English proficiency required; Spanish or Portuguese a plus

Why Join Canals

• We're profitable: stability without the chaos of venture pivots.

• Real-world impact: your work improves global supply chains, saving customers time and reducing waste.

• Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.

• Culture of ownership: moving fast while putting quality first

• Remote-first, flexible work environment across North and South America.

• Stellar product-market fit with tons of customer love

• All star team with diverse backgrounds to collaborate with and learn from

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.