Helpdesk Technician
Role Overview
This junior Helpdesk Technician role serves as the first point of IT contact, providing frontline support by troubleshooting hardware, software, and network issues. Day-to-day tasks include diagnosing and repairing equipment, assisting with system updates, and maintaining IT documentation to ensure smooth operations and minimize downtime for users.
Perks & Benefits
This is a fully remote position, offering flexibility in work location. The company emphasizes a collaborative team environment and provides opportunities for skill development in IT support. While specific time zone expectations aren't stated, remote roles often require alignment with core business hours for effective support.
Full Job Description
Hi, We're Centerfield!
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
SUMMARY OF THE POSITION:
A Helpdesk Technician is the first point of IT contact. You are responsible for providing frontline IT support to customers by troubleshooting hardware, software, and network issues. In addition to handling basic hardware repairs, maintenance, and replacements to minimize downtime and ensure smooth operations. This role also involves assisting with system updates, maintaining IT documentation, and escalating complex issues when necessary.
KEY RESPONSIBILITIES:
Provide first-level IT support for desktops, laptops, printers, and other peripherals.
Assist users with software, application, and connectivity issues.
Diagnose and repair faulty workstations, laptops, monitors, and other IT equipment.
Replace defective parts (RAM, HDD/SSD, power supplies, etc.) as needed.
Maintain an inventory of spare parts and tools for quick repairs.
Assist with troubleshooting basic network connectivity issues (LAN/Wi-Fi).
Log track and resolve IT support tickets in the helpdesk system.
EDUCATION AND EXPERIENCE:
Associate Degree in Information Technology or Computer Science
CompTIA A+ would be an asset
Minimum 1+ year experience serving as a technician/desk support
Proficiency in the English Language
KEY COMPETENCIES AND SKILLS OF THIS POSITION:
You must possess, demonstrate, and maintain knowledge & skills in the following:
Must be able to manage yourself by maintaining high self-control, self-confidence, and resilience.
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer Service Orientation
Must be able to handle multiple projects simultaneously
Working knowledge of help desk software, databases, and remote control
Requires the ability to work cooperatively on a team with others
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
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