Head of Professional Services
Role Overview
This senior leadership role involves building and managing the professional services team to ensure successful implementation and delivery of GoodTime's interview scheduling platform for enterprise clients. Day-to-day responsibilities include leading implementations, handling escalations, designing delivery architecture, and collaborating across Sales, Customer Success, Product, and Engineering teams. The hire will have a significant impact by creating scalable systems that turn new customers into long-term partners and prevent operational drag as the company grows.
Perks & Benefits
The role is fully remote, offering flexibility in location, though it may require coordination across time zones for enterprise clients. It operates within a culture of autonomy, accountability, and collaboration, emphasizing problem-solving and ownership. Career growth opportunities include building and leading a team to support enterprise scale while maintaining a high-trust customer experience, with close cross-functional collaboration.
Full Job Description
Head of Professional Services (Implementation & Delivery) About GoodTime GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision. Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams. We operate with a culture of autonomy, accountability, and collaboration. People here don't wait for permission — they solve problems, own outcomes, and work closely with customers to get it right. About the Role We are looking for a Head of Professional Services to build and run the delivery engine behind our customers' success. You will personally own customer outcomes when things are unclear, messy, or high-stakes — and then build the systems so the company no longer depends on heroics. You will lead implementations, manage escalations, design delivery architecture, and develop a team that can support enterprise scale while maintaining a high-trust customer experience. This role collaborates closely across the whole company -- Sales, Customer Success, Product, and Engineering. Why This Role Matters Professional Services shapes how customers experience the product in reality — not in demos. This role determines whether the company scales smoothly or accumulates operational drag as it grows. You will build the operational backbone that turns new customers into long-term partners. What You'll Own Delivery ExecutionPlease mention the word **PAMPEREDLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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