Head of Customer Success Engineering
Role Overview
This is a senior leadership role as Head of Customer Success Engineering, where you will lead a team of Customer Success Engineers to quickly resolve technical issues, improve customer experience through documentation and best practices, and provide product feedback. You will be hands-on, combining technical depth with people leadership to scale processes and ensure efficient operations, while partnering with Engineering, Product, and Design to influence platform evolution. The role focuses on removing customer blockers and enhancing the technical backbone of the customer journey from pre-sale to post-sale.
Perks & Benefits
The job is remote, likely with flexible time zones given the global customer base, and offers a collaborative culture focused on impact, first-principles thinking, and kindness. Career growth is supported through leadership opportunities and cross-functional partnerships with Engineering, Product, and Design teams. Benefits may include typical tech perks such as health insurance and professional development resources, though not explicitly stated.
Full Job Description
About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we've become a leader in AI marketing and partner with industry leaders like Domino's, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About The Role In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback. Your team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. As a hands-on leader, you will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers. You'll scale processes that help customers succeed today while partnering closely with Engineering, Product, and Design to influence how the platform evolves tomorrow. You Will PeoplPlease mention the word **FANCINATING** and tag RMTY3LjIzNS4xMy4xNg== when applying to show you read the job post completely (#RMTY3LjIzNS4xMy4xNg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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