Head of Banking Operations
Role Overview
The Head of Banking Operations at DoorDash USA is a senior role responsible for managing bank partner relationships and overseeing the operational health of financial transactions. Daily tasks include negotiating commercial terms, ensuring reliability in money movement, and driving improvements in user engagement. This player-coach position combines strategic leadership with hands-on operational involvement.
Perks & Benefits
This remote position offers flexibility in work hours, encouraging a healthy work-life balance. Employees can expect opportunities for career growth within a rapidly evolving fintech team focused on innovation. The company's culture is centered around collaboration and disruption in the financial services space to better serve gig workers.
Full Job Description
About the Team The Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. We’re building the world’s leading last-mile logistics platform — and to succeed, we’ll need to disrupt ourselves along the way. The Dasher Financial team is one such disruption: we are building fintech products that best serve the needs of Dashers and gig workers like them.
From instant access to earnings, to innovative bill pay and savings products, to credit-building tools, our goal is to create the financial system of record for Dashers. We are early in this journey — launching and scaling zero-to-one products that redefine how Dashers interact with their money.
About the Role We're looking for a Head of Banking Operations to own Crimson ops end-to-end. You'll manage our bank partner relationships, own the P&L for Crimson, and drive the operational roadmap for how we provide better user outcomes (disputes, suspensions, support) and deepen engagement (more deposits and spend). This is a player-coach role: you'll set strategy with senior leadership, but you'll also dig into the operational details when the work demands it.
You're excited about this opportunity because you will… Own the bank partner relationship portfolio: manage our existing partners and evaluate new ones as we expand into new products and geographies. Support negotiations on commercial terms, operational SLAs, and integration roadmaps Run money movement at scale: own the operational health of ACH, OCT, AFT, and cash rails. Drive cost-per-transaction down and reliability up. Lead banking operations executioPlease mention the word **FLASHY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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