Government, Policy & Regulatory Affairs Manager, EMEA

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

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See yourself at Twilio

Join the team as Twilio’s next Government, Policy & Regulatory Affairs Manager, EMEA. 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

Twilio’s government relations and public policy team is a strategic component of our success. As our EMEA presence grows, the Manager of Government Relations and Public Policy will join a growing and dynamic team. Working closely with the legal team and business, you’ll help track, assess, and communicate policy evolutions, and contribute to the development and execution of our engagement strategy, representing Twilio to EU institutions, governments, and authorities in EMEA (including the UK) across telecommunications, data, AI, identity, cybersecurity and broader technology policy areas.

Responsibilities

In this role, you’ll:

• Be part of a proactive team, looking to shape future technology and telecommunications legislation, policy and regulation through active engagement.
• Monitor and track Policy and Regulatory developments relevant to Twilio at EU and national level in EMEA.
• Serve as a trusted partner, providing analysis and actionable guidance on policy and regulation to colleagues in the team and cross-functional stakeholders on relevant legal and regulatory aspects of the business.
• Contribute to the development of policy positions and work with the GPRA team to develop and maintain an effective engagement strategy with stakeholders, including governments and EU institutions, trade associations, regulators, coalitions, and other relevant industry stakeholders.
• Take the lead on selected EU legislative and non-legislative initiatives, developing policy and advocacy strategy, coordinating with stakeholders internally, and engaging with stakeholders.
• Own and lead a subset of EMEA countries for government, policy & regulatory affairs. Overseeing and ensuring compliance with tech/telecom regulations, rules and industry standards including providing input to product and operations teams.
• Routinely engage and build relationships with a range of internal and external stakeholders.
• Draft, research, and prepare GPRA documentation, ensuring timely follow-up on action items and helping organize materials for filings, meetings, and regulatory engagements.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

At least 8 years of relevant public policy and/or advocacy experience in technology, digital, telecoms, or other relevant sectors with a Bachelor's Degree, or  6 years with a Master's Degree. Relevant sectors include: corporate tech/telecoms companies, public policy/public affairs consultancy, trade associations or government/institutions.

• A keen understanding of EU and UK politics and policy, legislative processes and government relations.
• Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously.
• Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.

• Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team.
• Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.
• Strong communication skills and strategic thinking.

Desired:

• Experience working with the European Commission, Parliament, Council, Member State governments and agencies, adept in political affairs and industry relations.
• Knowledge of the national telecommunications policy, regulatory and compliance landscape, including general authorisation and numbering.
• Experience working with product teams, or with/in product-legal teams.
• Familiarity and experience in drafting regulatory filings and legislative consultation submissions.
• Knowledge of German, French, Spanish, Italian, Portuguese or other languages is a plus.
• European affairs, public policy, legal, or relevant advanced degree/experience.

Location

This role will be remote, and based in the United Kingdom or Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.