Forward Deployed Engineer

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

About the Role

We are looking for an outcome-oriented Forward Deployed Engineer to deeply partner with our most strategic customers to help solve their identity-centric operational challenges and build cutting-edge identity solutions. In this role, you’ll wear many hats — leveraging your technical expertise across solution design, customer integrations, and full-scale implementations. You’ll embed directly with account teams and bring insights back into the product teams by being hands-on with every aspect, from initial design, through successful deployment, to large-scale expansions.

What you'll do at Persona

• Embed into account teams working with strategic customers, serving as a technical thought partner in designing custom identity solutions

• Use Persona’s platform to solve customer problems and bring customer insights back to product teams to inform and influence long-term product roadmap.

• Design, build, and deploy custom integrations between Persona's platform and customer systems

• Troubleshoot complex technical issues, proactively monitor integration health, and implement enhancements to existing deployments

What you'll bring to Persona

• An engineering background in technical fields such as software engineering, data science, or mathematics.

• Strong investigative and debugging skills on complex systems, ideally with integrations spanning both internal and external systems

• Ability to clearly communicate complex technical ideas to both technical and non-technical audiences

• Curiosity, creativity, and a drive to solve hard, open-ended problems

Nice to have

• Technical expertise in writing scripts and developing automation tools to solve recurring problems

• Familiarity with deployment models, including cloud platforms (GCP, Azure, AWS) and/or infrastructure primitives

Full-time Employee Benefits and Perks

For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.