(fluent Czech) Customer Support Consultant (remotely)
Role Overview
This role involves daily communication with customers via calls, emails, and chats to build relationships and meet team KPIs, while staying updated on technology and handling sensitive information securely. It appears to be a junior to mid-level position in a multicultural, multilingual team, focusing on customer support and satisfaction. The hire will impact customer experience by applying best practices and maintaining knowledge of client products.
Perks & Benefits
The job offers a fully remote setup with a fixed schedule of Monday to Friday 9 AM to 5 PM CET, requiring a personal laptop and stable internet connection. Benefits include compensation in USD, bonuses for referrals, paid training, and a work-life balance with responsive management supporting growth. The environment is inclusive and international, emphasizing self-development and long-term cooperation.
Full Job Description
Headquarters: Budapest, Budapest, Hungary
Passionate about the world of tech?What if you had a chance to be a part of the world s leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let s see what it takes What You Will Do:Communicate with hot leads and existing customers via calls, emails and chatsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client s products and servicesWhat you need to succeed in this role: Excellent Czech and English (B2) communication skillsAttention to detailsAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Will be a great plus:Customer service or sales experienceExperience with CRM systemsBenefits and Perks:Fixed schedule: Monday to Friday 9 AM 5 PM, CET Opportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-development*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Who are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.Since 2010, we ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.
To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-czech-customer-support-consultant-remotely
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