Enterprise Customer Success Manager

About the Role

Dado is hiring an Enterprise Customer Success Manager to support and grow relationships with a small portfolio of enterprise customers. This role combines strategic consulting, product implementation, and hands-on problem solving. You will work closely with customers to design and optimize their people processes using the Dado platform, ensuring they achieve measurable value from the product.

You will guide customers through onboarding, implementation, and ongoing adoption while identifying opportunities to expand platform usage across their organization. You will also collaborate closely with product and engineering teams to share feedback and improve the platform based on customer needs.

This role is best suited for someone who enjoys working directly with customers, learning complex products quickly, and proactively solving operational challenges.

Key Responsibilities

• Build trusted relationships with enterprise customers and develop a deep understanding of their business priorities and internal processes

• Lead onboarding, implementation, and rollout of the Dado platform across customer organizations

• Act as the primary point of contact for customers and coordinate across multiple internal and external stakeholders

• Develop deep expertise in the Dado platform to recommend the best workflows and solutions for each customer

• Troubleshoot product issues, investigate root causes, and provide short-term workarounds while coordinating with engineering teams on long-term fixes

• Monitor product adoption and identify opportunities to expand usage across additional teams or use cases

• Proactively identify churn risks and work with customers to maintain long-term success and retention

• Share customer insights and product feedback with the product team to help shape platform improvements

• Manage multiple enterprise accounts while maintaining clear organization and proactive communication
  

Requirements

• 3+ years of experience in Customer Success, Account Management, consulting, or agency client-facing roles

• Experience managing relationships with enterprise or mid-market customers

• Ability to quickly learn complex software products and guide customers through implementation and adoption

• Strong problem-solving skills with a structured, methodical approach to troubleshooting

• Excellent written and verbal communication skills in English (C1 or C2 level)

• Highly organized and proactive with strong ownership over projects and outcomes

• Comfortable working in remote, distributed teams

• Availability to work during U.S. Eastern Time or Central Time business hours
  

Preferred Qualifications

• Experience working at early-stage or small companies

• Background in HR technology, people operations, service design, or operational consulting

• Experience implementing SaaS platforms or workflow automation tools
  

Compensation & Logistics

• Remote role based in Latin America

• Must work within U.S. Eastern Time or Central Time business hours

• Competitive compensation in USD (based on experience)

• Full-time position
  

Success Indicators (First 3–6 Months)

• Successfully onboard and manage a portfolio of enterprise customers on the Dado platform

• Lead at least one full platform implementation or expansion project within a customer organization

• Demonstrate strong product knowledge and ability to independently troubleshoot common issues

• Identify at least one expansion opportunity or new use case within an existing customer account

• Build strong relationships with key customer stakeholders and internal product teams
  

Company Overview

Dado is an employee experience orchestration platform that helps HR teams run seamless employee lifecycle processes at scale. The platform allows organizations to automate and coordinate key people processes such as onboarding, promotions, internal transitions, and leave management.

Founded four years ago, Dado has established a strong customer base with enterprise organizations, many of which are headquartered in the United States. The company operates as a fully remote, profitable organization headquartered in Berlin, Germany, with a distributed team across the U.S. and Europe.

Dado values transparency, autonomy, experimentation, and thoughtful feedback. The company is committed to building an inclusive workplace and encourages candidates from diverse backgrounds and experiences to apply.