Enterprise Customer Success Manager - Dublin (Nordics)
Role Overview
This is a senior-level Enterprise Customer Success Manager role focused on ensuring a seamless experience for large customers with 5,000+ employees. The manager partners with the Enterprise Sales team to support onboarding, enablement, and identify new opportunities, while providing resources like documentation and expert engagements to help customers achieve their business objectives. They work independently with moderate difficulty, requiring judgment and typically 5 years of experience or 3 years with a Master's degree, impacting customer retention and expansion.
Perks & Benefits
The role is based in Dublin, Ireland, with a focus on the Nordics region, implying potential for remote or hybrid work and flexibility with time zones. Datadog offers a collaborative, pragmatic, and people-first community that champions professional development, diversity, innovation, and work excellence, supporting continuous growth. Benefits likely include competitive compensation, health insurance, and opportunities for career advancement in a global SaaS company known for growth and profitability.
Full Job Description
Ensure Enterprise sized customers (5k+ employees) customers have a frictionless experience with Datadog’s products and supporting services. Partners heavily with Enterprise Sales function to ensure success across onboarding, enablement, and further opportunities. Unlike other CS teams, they are not directly responsible for commercials. Works to provide the appropriate resources needed for the customer to be successful. These resources include documentation, support, enablement and engagements with other internal experts such as product and engineering. By gaining an understanding of their business and objectives they work to identify opportunities for new problems Datadog can help the customer solve. Fluent in customers problems, key business drivers and implementation objectives Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives little instruction on day-to-day work, general instructions on new assignments. Typically requires a 5 years of related experience with a Bachelor’s degree, or 3 years and a Master’s degree. Supervisory: No.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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