Director, Palliative Care

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

The Director, Palliative Care is an experienced operational leader responsible for the day-to-day performance, growth execution, and operational excellence of a growing palliative care practice. Reporting to the CMO, this role translates clinical and organizational strategy into efficient, scalable operations—owning the systems, workflows, staffing, and processes that allow the practice to grow without compromising quality or team sustainability. The Director is the operational backbone of the practice: ensuring the right patients are seen at the right time, teams are well-resourced and supported, referral relationships are working, and the administrative and clinical infrastructure keeps pace with volume.

This is a critical role that we're looking to fill as soon as possible.

What you'll do

Day-to-Day Practice Operations

• Oversee all operational aspects of the palliative care practice across care settings (home-based, telehealth), ensuring smooth, consistent, and high-quality daily functioning.

• Develop, document, and continuously improve clinical workflows, scheduling protocols, referral intake processes, and care coordination pathways.

• Manage scheduling and capacity to optimize provider productivity, minimize wait times, and align team deployment with patient volume and acuity.

• Identify and resolve operational bottlenecks, care gaps, and workflow inefficiencies in real time, escalating systemic issues to clinical leadership with recommended solutions.

• Serve as the primary operational point of contact for clinical teams and support staff on day-to-day practice matters.

Growth Execution & New Site Activation

• Execute operational plans for new site launches and care setting expansions as directed by clinical and organizational leadership, including staffing buildout, workflow setup, EHR configuration, and go-live readiness.

• Build and maintain standardized operational playbooks so that growth into new markets and settings replicates proven processes rather than reinventing them.

• Coordinate with referring partners, health system liaisons, and community providers to operationalize referral pathways and ensure smooth patient handoffs.

• Manage onboarding logistics for new team members at existing and new sites, ensuring consistent orientation to workflows, tools, and expectations.

• Track operational readiness milestones for expansion initiatives and surface risks or delays to leadership early.

Team Operations & Workforce Management

• Manage the day-to-day operational needs of the interdisciplinary palliative care team including clinicians, advanced practice providers, social workers, chaplains, and administrative staff.

• Partner with HR and talent acquisition on open requisitions, ensuring hiring timelines align with growth and volume targets.

• Oversee staff scheduling, coverage planning, and PTO management to maintain adequate staffing levels and prevent burnout.

• Coordinate team meetings, huddles, and communication cadences to keep clinical and operational teams aligned and informed.

• Support performance management processes including onboarding, check-ins, and corrective action in partnership with clinical and HR leadership.

Quality, Metrics & Continuous Improvement

• Track, report, and act on key operational and clinical metrics including referral-to-visit time, visit volume by setting, provider productivity, documentation completion rates, patient and family satisfaction, and hospital/ED utilization.

• Lead operational improvement initiatives to address identified gaps—building and testing workflow changes, measuring results, and hardwiring improvements across sites.

• Ensure compliance with documentation, coding, and regulatory requirements across all care settings in coordination with clinical and compliance leadership.

• Prepare and present regular operational performance reports to the CMO and senior leadership, flagging trends and recommending operational responses.

Financial & Revenue Cycle Operations

• Manage the practice's operational budget, including staffing costs, supplies, and administrative expenses, monitoring spend against budget on a regular cadence.

• Identify operational drivers of financial underperformance and develop corrective action plans in collaboration with the CMO and finance team.

Your experience & qualifications

• Master's degree in Healthcare Administration, Business Administration, Nursing, or a related field

• Minimum 5–7 years of progressive healthcare operations experience, with at least 3 years in a leadership role overseeing clinical or multi-site practice operations.

• Hands-on experience managing clinical workflows, referral operations, scheduling, and staffing in a medical practice or service line environment.

• Working knowledge of palliative care, serious illness care, or hospice — including care delivery models, interdisciplinary team structures, and the patient/family experience.

• Demonstrated ability to build and optimize operational processes and translate them into repeatable, trainable systems.

• Experience managing operational budgets and partnering with revenue cycle teams to drive financial performance.

• Strong organizational and project management skills with the ability to manage multiple concurrent priorities across sites and teams.

• Clear, direct communicator who builds trust with clinical teams, administrative staff, and referring partners.

Preferred qualifications

• Clinical background (active, unrestricted RN, NP, LCSW, or similar license) with experience working in a palliative care, oncology, or serious illness care setting.

• Direct experience with multi-site practice management or new site/program launches.

This is a remote position with occasional travel required for job duties, training, clinic/hospital visits, professional conferences, company events, and other business needs. At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, and Washington, with a preference for applicants based in MST or CST.

Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.