Director, HR Business Partner (HRBP), Global Operations

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

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See yourself at Twilio

Join the team as our Director, HR Business Partner (HRBP), Global Operations, serving as the single-threaded HR leader for our global operations organization.

 

About the job

We are looking for an HRBP Director (P6) who turns people's strategy into business impact. 

You thrive in complex, global operating environments and are energized by supporting large-scale, customer-facing and operational organizations. You serve as a trusted advisor to our SVP of Global Operations and her leadership team, shaping workforce strategies that scale teams, strengthen performance, and enable operational excellence across a globally distributed employee population.

This role is for a strategic HR leader who goes beyond day-to-day HR partnership. You understand how global operations talent drives customer experience and business continuity, and you bring a proven track record of designing and executing people strategies for large, global teams.

You are fluent in leveraging data, analytics, AI, and automation insights– using them to anticipate talent needs, guide organizational design, and influence systematic change. You thrive in ambiguous, fast-moving environments, translating insights into action and aligning stakeholders across regions to achieve measurable results. 

This is an Individual Contributor role with global influence, perfect for someone who enjoys collaborating across functions, shaping culture, and driving organizational effectiveness at scale. If you see yourself as a strategic partner, business-savvy advisor, and driver of transformation, this is the role for you. 

 

Responsibilities

In this role, you’ll:

Strategic Partnership & Business Acumen

• Serve as the trusted HR advisor to the SVP Global Operations and operations leadership team, shaping talent strategies that drive growth, innovation, and organizational performance.
• Develop a deep understanding of the business, operating models, and regional dynamics to anticipate workforce risks and opportunities at scale.
• Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning.
• Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
• Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.

​​Talent Planning & Organizational Effectiveness

• Lead strategic workforce planning, capability planning, and skills gap analysis to ensure global operations teams are optimized for current priorities and future growth.
• Partner with Talent Acquisition teams to assess and shape pipeline health and ensure talent investments are hyper-aligned with business needs.
• Design organizational structures that balance operational efficiency, creativity, and agility, optimizing global operations effectiveness at scale.
• Pioneer and lead succession planning, leadership development, and retention strategies for critical global operations role.

Data Storytelling & AI-Driven Insights

• Use HR analytics, predictive modeling, and AI-enabled workforce tools to generate actionable insights, inform workforce strategies, and guide evidence-based executive decisions.
• Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.
• Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance global operations workforce strategy; advise on emerging risks and opportunities.
• Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.

Change Leadership & Employee Experience

• Drive adoption of new HR programs, AI-powered solutions, and workforce strategies in a fast-moving, high-growth environment, ensuring leaders and teams transition smoothly through change.
• Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities.
• Promote initiatives that embed equity, inclusion, and belonging across the global operations organization.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• 10+ years of HRBP or equivalent experience in fast-moving, global, high-growth organizations, ideally in SaaS/CpaaS or customer-facing functions
• Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth.
• Ability to influence senior leaders, provide data-driven recommendations, and navigate complex, cross-functional decision-making.
• Demonstrated expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale.
• Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change.
• Comfortable operating in ambiguous, fast-paced environments, translating insights into action, and driving results across regions.
• Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels.

Desired:

• Experience leading HRBP strategy for a Global Operations org for 1200+  employees, spanning multiple regions (NAMER, APJ, LATAM, EMEA).
• Prior experience with change management, digital transformation, or AI adoption initiatives in global operations or related business functions.
• Advanced analytics or people insights experience, including using AI or automation to inform workforce decisions.
• Experience advising executive leadership on complex workforce challenges, including critical skill gaps, high-potential pipelines, and organizational redesign. 

 

Location

 

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

 

Travel 

 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

 

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

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The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00- $213,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00-$226,500.00
• Based in the San Francisco Bay area, California: $201,280.00-$251,600.00 
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

 

Applications for this role are intended to be accepted until 2/26/26, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.