Director, Home Care Sales and Operations

The Director, Home Care Sales and Operations is part of our Commercial Operations team, reporting directly to the General Manager of Home Care. They are responsible for leading key high-visibility projects end-to-end. These projects help make the sales advisors more productive and efficient and home care product experience relevant to families to improve our bottom line.

Key Responsibilities

• Act as the interface between sales, product, customer service and tech teams. Strong cross-functional collaboration experience

• Hands-on execution experience, not exclusively strategic work

• Be a strategic problem solver, owning the feedback loop, tying macro mechanics and economics of APFM together to prioritize initiatives

• Able to see the forest through the trees and not get drowned out in minutia

• Results, data and outcome focused. Strong analytical acumen, advanced Excel and basic SQL

• Strong storytelling and presentation skills

• Partner with business leaders and product and tech to make progress on our AI product transformation

• Oversee the company’s internal CRM including working with business owners and Product / Tech to improve the functionality, and manage the development funnel and prioritization process

• With a data-driven mentality, use analyses to come up with insights and then recommendations on how to improve processes and make them more efficient

• Have a UX-mindset to problem solve how technology improvements could make home care more efficient + work with the product manager to identify and solve any technology issues occurring to individuals within the organization; UX/Product experience is a plus. Work closely with Product and Tech to bring to life.

• Work with tech Product and Technology, as well as Tech Support, to identify and solve any technology issues occurring to individuals within the home care organization.

• Strong background in managing/leading projects, in terms of figuring out what needs to be done and “making it happen.” Manage end-to-end responsibility for project management life cycle from requirements definition to deployment, along with issue and risk management

• Be structured in their thinking on how to problem solve (e.g. what are all possible options and recommending the most practical solution to move forward with)

• Partner with our recruiting team and Home Care Operations team to identify staffing goals, determine most appropriate location for future hires and coordinate with recruiters to ensure that positions are filled in a timely manner

• Partner with business and training teams to ensure that onboarding and ongoing training aligns with our sales processes and standard operating procedures

• Ensure that the leaders have adequate reporting on sales metrics, and help develop any new or supplemental reporting needed

• Clarify and prioritize any ad-hoc analysis or data pull requests, and ensure the business analysts are clear on their priorities and can meet the timelines set for each analysis

• Help lead or support any initiatives or special projects that directly or indirectly impact the home care organization

• Develop strong relationships, cross functionally throughout the organization

• Other duties as assigned

Required Skills and Competencies

• 5+ years’ work experience with minimum 1 year of project management experience and minimum 1 year of heavy analytical/consulting work experience

• Exceptional quantitative skills including the ability to analyze and interpret data

• Demonstrated project management or program management skills and experience

• Excellent communication and presentation skills; the ability to manage multiple and diverse stakeholders across businesses and leadership levels

• Ability to work as part of a team and on own initiative

• UX/Product experience is a plus

• Advanced SQL Experience is a plus

• Six Sigma/Lean is a plus

• Strategy/Management Consulting experience

Education Requirements

• Bachelor's degree preferred

• Advanced degree preferred

Compensation

• Base Salary: $155,000-$1175,000

• Management Bonus: 30%

• Benefits:

  • 401(k) plus match

  • Dental insurance

  • Health insurance

  • Vision Insurance

  • Paid Time Off

About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

• Win The Right Way: We see organizational integrity as the foundation for how we operate.

• Embrace Change: We innovate and constantly evolve.

Additional Information:

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.