Director, Client Success
Role Overview
The Director, Client Success oversees a team of Client Success Managers to ensure strong, long-term client relationships in a healthcare revenue cycle management context. They monitor client performance using KPIs, analyze revenue cycle data, and collaborate with operations and business services to resolve issues. This senior role involves mentoring, client meetings, and driving client satisfaction and growth.
Perks & Benefits
This is a fully remote position with a performance-based incentive plan. The company offers a referral bonus program and emphasizes career growth through mentorship and leadership opportunities. While time zone expectations are not specified, the role likely requires some overlap with US business hours. The culture values diversity and inclusion.
Full Job Description
Headquarters: Remote, U.S.A URL: http://ventrahealth.com
About Us
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Come Join Our Team!As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewardsHelp Us Grow Our Dream Team Join Us, Refer a Friend, and Earn a Referral Bonus!
Job Summary
The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include overseeing that relative operational and business services departments are on track for their clients and monitor and assess CRM Performance and activity on assigned clients, escalating issues/concerns, as appropriate.
Essential Functions and Tasks
Monitor client performance and ensure Client Success standards are metUtilize KPI tools and other analytics to manage and provide reporting and visibility on the performance and health of all internal and external clientsMentor assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities ariseEstablish and ensure client face-to-face meetings occur with CRM at a regular frequencyAnalyze client results proactively to identify revenue cycle and client success related issues and work collaboratively with the Operations, Business Services teams, and leadership to implement solutions; ensure client concerns are escalated and resolved in a timely manner Assist implementation team and Manager, Client Success on new client/expansions implementations Compliance and adherence to applicable healthcare and security regulations and responsible for staff s compliance and adherenceResponsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable Compliance and adherence to applicable healthcare and security regulations and responsible for staff s compliance and adherencePerforms special projects and other duties as assigned
Education and Experience Requirements
High School Diploma or GEDBachelor s Degree in business, healthcare management, or related field preferredAt least five years (5) in healthcare, revenue cycle management, or related field
Knowledge, Skills, and Abilities
Basic familiarity with medical billing and terminologyAbility to read, understand, and apply state/federal laws, regulations, and policiesAbility to communicate with diverse personalities in a tactful, mature, and professional mannerAbility to remain flexible and work within a collaborative and fast paced environmentAbility to deliver high quality service excellence with high attention to detailUnderstand and comply with company policies and proceduresProven strong leadership/management skills to manage, motivate, and set expectations with team membersStrong presentation development and delivery skillsStrong knowledge in RCM, accounting, and/or financeStrong customer service and customer facing skillsStrong judgment skills and problem-solving skillStrong oral, written, and interpersonal communication skillsStrong time management, organizational, and decision-making skillsStrong knowledge of Outlook and RCM software or equivalent workflow management software
Compensation
Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.
Ventra Health
Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.
To apply: https://weworkremotely.com/remote-jobs/ventra-health-director-client-success-1
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