Deal Desk Analyst

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.

We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.

We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.

SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office.

Role:

We are hiring the first member of our new Deal Desk team in India. This role will lay the foundation for how deals are processed globally. You will manage the end-to-end deal desk workflow — intake, pricing preparation, documentation, and handoff — while ensuring speed, accuracy, and compliance.

This is not a legal or negotiation-heavy role. Instead, it is a process-focused operator role: you will run deals according to established policies, document and standardize workflows, and set the stage for scaling a larger team.

This is a hybrid, Bengaluru based role.

Responsibilities:

• Process deal requests from intake to final documentation, ensuring ≥90% delivered within SLA (target: one business day).

• Apply approved pricing rules and contract templates with zero critical errors; escalate exceptions per defined workflows.

• Prepare and finalize order forms and SOWs in coordination with Legal.

• Maintain accurate and auditable records in the system of record (Ironclad or equivalent).

• Create and maintain SOPs, templates, and training materials for deal processing.

• Partner with Sales, Finance, and Legal to ensure smooth, consistent deal execution.

• Contribute to process improvements and automation opportunities to increase efficiency.

• Help onboard and train future team members as the Deal Desk function scales.

Requirements:

• 3–6 years of experience in a process-driven operational role (Deal Desk, Sales Operations, Order Management, Revenue Operations, or Finance Operations).

• Experience in high-volume, SLA-driven environments (BPO, shared services, or global ops teams).

• Strong attention to detail and ability to catch errors in pricing, bundles, or contract terms.

• Clear, professional written and verbal communication skills.

• Demonstrated ability to document processes, SOPs, and templates.

• Familiarity with Salesforce, contract lifecycle management tools (Ironclad or similar), or equivalent workflow systems.

• A service-oriented mindset — views AEs and stakeholders as internal customers and delivers accordingly.

Perks:

• Employer paid group health insurance for you and your dependents

• 401(k) plan with employer match (or equivalent for non US-based roles)

• Flexible paid time off

• Regular company-wide in-person events

• Home office stipend, and more!

Corporate Values:

• Follow Through

• Deep Understanding

• Whatever It Takes

• Do Something Smart