Customer Support Specialist (Mid-Level, Full-Time)
Role Overview
This mid-level Customer Support Specialist role involves handling customer inquiries via email, chat, or phone, solving problems using SOPs, and maintaining records in CRM or support tools. As part of a remote team, you'll escalate complex cases, support onboarding processes, and suggest improvements to enhance customer experience. The position focuses on being the voice of the brand, ensuring high-quality communication and proactive issue resolution.
Perks & Benefits
The role offers a competitive salary, paid US holidays, wellness days, and a health allowance, with monthly profit sharing and upskilling opportunities in customer experience and AI tools. It provides long-term placement with a dedicated Success Manager for coaching and growth, implying a stable, remote-friendly setup with flexible time zones typical for worldwide positions. Benefits emphasize career advancement and a supportive, growth-oriented culture.
Full Job Description
Headquarters: Brazil
About AssistantlyAssistantly places exceptional support talent into fast-moving companies where customer experience is mission-critical. As part of our evergreen Customer Support roster, you ll be matched with businesses that need dependable, proactive, resourceful specialists who can communicate clearly and solve problems quickly.You re supported with coaching, clear expectations, and long-term placement not short-term tickets.This isn t freelance or temporary work. It s a long-term career pathway designed for impact, stability, and advancement.About the RoleAs a Customer Support Specialist, you ll be the voice of the brand you re matched with. You ll help customers, solve problems, escalate issues when necessary, and maintain high-quality communication at all times.We look for individuals who are empathetic, proactive, solution-oriented, dependable, critical thinkers, and willing to work hard to create great experiences. ResponsibilitiesRespond to customer inquiries via email, chat, or phoneSolve problems quickly using provided SOPs and judgmentMaintain accurate records in the CRM or support toolsEscalate complex cases to internal teamsSupport onboarding, troubleshooting, and follow-up processesPrepare support summaries or reports as neededMaintain a high standard of written and verbal communicationLook for patterns and suggest improvements to the support processNon-Negotiables3+ years of customer support or client-facing experienceExcellent English (written + spoken)Strong emotional intelligence and communicationDependable, trustworthy, and consistentProactive and able to make decisions using good judgmentFast learner with strong attention to detailExperience with helpdesk tools, CRMs, or ticketing systemsCalm under pressure and solutions-oriented BenefitsCompetitive salaryPaid US holidaysPaid wellness daysHealth & wellness allowanceMonthly profit sharingUpskilling in customer experience, communication & AI toolsLong-term placement opportunitiesDedicated Success Manager for coaching and growth
To apply: https://weworkremotely.com/remote-jobs/assistantly-customer-support-specialist-mid-level-full-time
Similar jobs
Found 6 similar jobs
