Customer Support Representative (English) | BetCare
Role Overview
This is a junior to mid-level customer support role focused on providing live chat support to customers in the iGaming industry, primarily from Europe, Canada, and Australia. Day-to-day responsibilities include troubleshooting issues, addressing inquiries promptly, reporting common problems, and proactively promoting select offers to enhance customer experience and sales. The hire will join an international team, contributing to customer satisfaction and reactivation through positive, sales-oriented service.
Perks & Benefits
The role offers fully remote work with flexible shift options, including night shifts, to support a 24/7 customer service department. Benefits include an extensive, paid training program, diverse paid time off, and presents or bonuses from the company. The culture emphasizes values like respect, transparency, and fun, with a pet-friendly office available for those based in Lviv.
Full Job Description
Headquarters: Lviv, UA
Hi, we re BetCare, we re a partner project of NetSolid Investments! Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally. Our team members strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale. We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix. In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience. We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile. We value: respect, transparency, commitment, responsibility, attention to detail, fun.?We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics. MAIN RESPONSIBILITIES To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).To report on common issues and flag anything urgent.To approach customers proactively about select promotions.To support with some translations as our "go-to" native speaker. A FEW MUSTS Be fluent in written and spoken English (this is the official office language).Be interested in learning about iGaming and increasing your tech knowledge.Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5, or only night shifts, as you prefer). WHAT WE OFFER Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly ).Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).Diverse paid times off.Presents and bonuses from the company. Can you relate to this? If your answer is "Hell Yes", apply here!
To apply: https://weworkremotely.com/remote-jobs/netsolid-invest-customer-support-representative-english-betcare
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