Customer Support Executive AI Platform
Role Overview
As a Customer Support Executive for an AI platform, you will assist users in connecting databases and uploading files while troubleshooting technical issues. This role is ideal for someone at a junior to mid-level, working within a collaborative team to ensure a smooth user experience and provide valuable insights to the product team.
Perks & Benefits
This position offers the opportunity to work with an innovative AI-driven product in a fast-growing startup environment. You'll enjoy remote work flexibility and the potential for career growth in the fields of AI and SaaS. A competitive salary based on experience is also provided.
Full Job Description
Headquarters: Kolkata, West Bengal, India
We are looking for a Customer Support Executive to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.Key Responsibilities:" Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.)" Help customers upload files (CSV, Excel, etc.) and query them using AI chat" Troubleshoot basic technical and usage issues" Guide users through product features and workflows" Respond to customer queries via chat, email, or ticketing system" Escalate bugs or complex issues to the technical team with clear details" Maintain logs of customer issues and resolutions" Collect user feedback and share insights with the product teamRequired Skills:" Good communication skills (written & verbal)" Basic understanding of databases and file formats" Familiarity with AI tools / chat-based systems is a plus" Ability to understand technical problems and explain solutions simply" Customer-first mindset and problem-solving attitudePreferred Qualifications:" Experience in SaaS / AI / Tech support" Basic knowledge of SQL queries" Understanding of APIs and data workflows" Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.)What We Offer:" Opportunity to work with an AI-driven product" Learning and growth in AI, data, and SaaS platforms" Collaborative and fast-growing start-up environment" Competitive salary (as per experience)
To apply: https://weworkremotely.com/remote-jobs/sai-group-ltd-customer-support-executive-ai-platform
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