Customer Support Agent (French Speaker)
Role Overview
This is a mid-level customer support role where you will handle inbound email and phone inquiries from restaurant partners, focusing on resolving complaints and accounts payable issues within tight SLAs. You'll work in a fast-paced Partner Operation Team, providing administrative assistance and feedback to drive improvements, with the impact of ensuring partners feel well-supported and happy.
Perks & Benefits
This is a fully remote position, likely requiring availability for Monday to Sunday shift work, implying flexible scheduling. The role offers opportunities for performance-driven growth in a technology-focused company, with a team-oriented culture that values initiative and development in a rapidly expanding industry.
Full Job Description
Partner Associate
Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
The Partner Operation Team at Deliveroo is looking to add a new member to its fast phased and growing team in Milan.
Being part of the Partner Operation Team, you will be handling inbound email enquiries and calls which will have a requirement to work on tight turnaround times. Our agenda is to ensure that our restaurant partners are left feeling happy and well supported. You are expected to be result driven, take on and deliver the KPI’s set in place; all while maintaining excellent customer service to our restaurant partners.
What you will be doing:
Providing advice to restaurants to achieve the best results from Deliveroo
Resolve accounts payable and invoice queries by clarifying complaints, determining the cause, selecting and explaining solutions, expediting corrections, and following up to ensure resolution within agreed SLA's
Administrative assistance to restaurants partners
Provide routine feedback to Team Managers to drive team improvements
Resolving restaurant complaints via email or phone
Complete any other tasks as directed by line manager or senior management
Meet and exceed performance targets and quality standards
What skills you'll need:
Minimum 2 years of experience in a contact centre with a focus on complaints handling
Proficiency in English and French (Dutch is a plus)
Availability for Monday–Sunday shift work
Proficient in MS Office/Google Suite, CRM tools like Salesforce/Amazon Connect, with fast and accurate typing skills
Ability to think logically and strategically
Committed to your own performance and development
Good problem solving skills and showing high initiative
Effective organisational skills
Ability to work as part of a fast growing team and be a team player
Similar jobs
Found 6 similar jobs
