Customer Support Agent
Role Overview
This mid-level Customer Support Agent role involves daily communication with customers via live chat and email to resolve issues and queries, requiring 2+ years of online support experience. The hire will work in a remote, dynamic team, handling first-step investigations and escalating advanced queries to relevant departments, directly impacting customer satisfaction and service efficiency. Responsibilities include maintaining up-to-date product knowledge and reporting on customer interactions.
Perks & Benefits
The role offers a competitive salary of 1,400-2,000 EUR gross plus performance bonuses, with flexible remote work and a unique 4 days on, 4 days off schedule. Shifts are fixed at 10:00-20:00 or 20:00-10:00 Cyprus time, implying time zone flexibility for European candidates. It provides an opportunity to join a forward-thinking tech company with a young, dynamic culture, fostering growth in a B2B service environment.
Full Job Description
CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products. We are looking for talented Customer Support Representative to join our team remotely. Monthly salary range: 1,400-2,000 (gross)+ performance bonusDepending on experience and performance.Work schedule: 4 days on, 4 days off.An option of 2 shifts to be permanently put on: 10:00-20:00 or 20:00-10:00 (Cyprus local time). Job Description & Responsibilities:
Communication with customers through live chat and e-mails. Maintain prompt and empathetic attitude towards customers. Acknowledge and resolve customers issues and queries. Keeping up to date with products terms, offers and functions. Report and escalate advanced customer queries to the relevant departments. Perform first-step investigations on queries and issues.
Experience and qualifications:
Proficiency in both written and verbal English, with excellent language skills. Strong communication abilities, enabling effective interaction and collaboration. Solid computer literacy and adept typing skills. Ability to perform effectively within a multitasking work environment. 2+ years experience inonline customer support is mandatory.
What We Offer:
A competitive and attractive remuneration package that values your skills and contributions. The chance to join a dynamic, forward-thinking European company and play a key role in its success. Performance-based monthly bonuses. Flexible remote work.
We look forward to hearing from you! Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.
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