Customer support
Role Overview
As a Customer Support Specialist at Inyad, you will handle customer inquiries via email, chat, and social media platforms like Facebook Messenger and WhatsApp, while also engaging with comments and collaborating with internal teams. You'll proactively create new ways to excite customers, such as branching documentation and proactive email campaigns. This mid-level role requires strong communication skills and offers the chance to shape customer experience independently.
Perks & Benefits
This fully remote position allows you to work from anywhere with a stable internet connection. You'll enjoy a flexible schedule without strict time zone constraints, promoting work-life balance. The role offers opportunities for creative input into customer engagement strategies and career growth within a supportive team culture.
Full Job Description
Headquarters: Casablanca
inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)Answering comments on social media and responding to inquiries by connecting with internal teamsSpending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.Maitaining documentation related to customer supportStrong ability to work individually as well as part of a team.Good written and oral communication skills (Classical Arabic, French and English)Extremely rigorous, punctual and well organized
To apply: https://weworkremotely.com/remote-jobs/inyad-customer-support
Similar jobs
Found 6 similar jobs