Customer Success Manager (Tech Startup)
Role Overview
This is a mid-level Customer Success Manager role at a tech startup, where you'll guide new customers through onboarding, provide ongoing support as the product expert, and coordinate projects between teams to optimize services. You'll work in a fast-paced, remote environment, managing timelines and improving processes to ensure customer satisfaction and performance. The role involves using AI for support efficiency while maintaining a personal touch, impacting revenue generation and customer success.
Perks & Benefits
This role offers a fully remote work environment with flexible hours, likely requiring availability across time zones for global customers. Benefits include public holidays off, vacation accommodation perks, and opportunities for professional growth in a collaborative, fun team at a growing Canadian tech company. The position is set as a long-term independent contractor, implying autonomy and project-based work.
Full Job Description
Headquarters: Calgary URL: https://rankbreeze.com/
Role Overview: We re looking for a motivated Customer Success Manager to help our growing team scale our product support.
You ll be key in supporting new & existing customers with your product expertise and ensuring their property listings perform optimally.
If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!
This position is ideal for someone who s tech-savvy, thrives in fast-paced environments, and is passionate about delivering high-quality service experiences.
This role is set as a long-term independent contractor position.
Key Responsibilities include, but are not limited to:
Scalable Customer Onboarding & Success: Guide new customers through a seamless onboarding process with our software platform, setting them up for success. Ongoing Customer Support: Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction. Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services. Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation. Process Improvement: Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success. Performance Monitoring: Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities. Smart Support Optimization: Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.
We re Looking For Someone Who Has/Is:
Minimum 1 year in customer service, ideally in a startup or technology environment. Familiarity with Airbnb and the vacation rental market. Tech-savvy, proficient in using support software and quick to learn new tools and systems. Forward-thinking, intuitive, and action-oriented. Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously. Strong problem-solving abilities and a customer-focused mindset Personable with exceptional communication skills (written, verbal, and in video). Able to thrive in a fast-paced, demanding startup environment. Fluent in English.
Why Rankbreeze?
Be part of a growing Canadian tech company with a global reach. Work in a flexible, remote environment. Enjoy continuous opportunities for professional growth.
Benefits of Joining Our Team
Growth opportunities Remote work environment Collaborative and fun team Public holidays off Vacation accommodation benefits
How to Apply:
Answer all the questions within this job posting. Include the word banana as part of your response in a fun & unique way. This helps us understand that you ve read this section before applying. Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references. Submit pre-interview answers here: https://www.videoask.com/fcw4rxyq4
We d love to hear from you! Join Rankbreeze and help our team unlock their full potential.
To apply: https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup
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