Customer Success Manager Public Sector
Role Overview
This is a senior-level Customer Success Manager role focused on the public sector, where you will serve as a strategic partner and trusted advisor to government customers, including federal agencies and state/local governments. Day-to-day responsibilities involve developing partnerships, understanding mission objectives, and helping customers leverage AI products like Claude for Government to achieve impact. You will work within a Customer Success team, driving AI adoption and providing technical guidance to ensure successful implementation and mission delivery.
Perks & Benefits
The role offers remote work flexibility with locations in New York City, San Francisco, and Washington, DC, implying a hybrid or fully remote setup with possible travel expectations. You'll join a quickly growing team at a mission-driven company focused on safe AI, providing opportunities for career growth in a collaborative environment with researchers, engineers, and policy experts. Benefits likely include competitive tech industry perks, such as health insurance and professional development, tailored to support public sector engagement and strategic partnerships.
Full Job Description
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role Join Anthropic's Customer Success team as we pioneer the future of AI adoption across government agencies. As a Customer Success Manager for the Public Sector, you'll be the strategic partner and trusted advisor to our most important government customers—helping them harness the full potential of Claude's capabilities across API, Claude for Enterprise, Claude Code, and our industry-aligned offering, Claude for Government (C4G). You'll develop genuine partnerships with leaders in federal civilian agencies, state and local governments, national security organizations, and their system integrators. Your deep understanding of their mission objectives, strategic direction, AI vision, and technical needs, will help these customers deliver mission impact.Drawing on both your public sector expertise and technical knowledge, you'll serve as a strategic advisor throughout their journey with us— helpinPlease mention the word **METICULOUS** and tag RMTY3LjIzNS4xMy4xNg== when applying to show you read the job post completely (#RMTY3LjIzNS4xMy4xNg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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