Customer Success Manager, Immigration | EMEA

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As an Immigration Case Manager you'll assume responsibility for managing client relationships and immigration case workflows following onboarding. The role combines legal expertise with commercial acumen, ensuring excellent client service, efficient case progression, and contribution to revenue generation. The post-holder will act as the primary point of contact for clients, from initial engagement through to case conclusion, while working closely with legal counsel and operational teams.

• Act as the primary client-facing contact for assigned immigration matters.

• Conduct initial and follow-up consultations with prospective and existing clients.

• Translate legal advice into clear, client-friendly guidance.

• Identify opportunities for additional services and cross-selling in line with client needs.

• Support fee proposals, engagement letters, and service scoping in coordination with sales leadership.

• Take full ownership of immigration case management post-onboarding.

• Manage end-to-end case lifecycles, including document collection, timeline management, and submissions.

• Ensure all cases are progressed in line with regulatory requirements and internal service standards.

• Liaise with government authorities, consulates, and external stakeholders where required.

• Maintain accurate and up-to-date case records within case management systems.

• Raise awareness and increase feature usage by Deel Immigration clients.

• Apply legal knowledge to assess eligibility, risks, and procedural requirements.

• Escalate complex legal issues to supervising counsel in a timely manner.

• Remain informed of changes in immigration law, policy, and practice.

• Ensure compliance with internal policies, regulatory obligations, and client confidentiality requirements.

• Adhere to agreed service level agreements and quality benchmarks.

• Contribute to process improvement initiatives and knowledge sharing.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.

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