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Customer Success Manager II

Europe

Role Overview

The Customer Success Manager II will serve as the primary contact for customers in the EMEA Defence and Intelligence segment, focusing on client retention and value realization. This mid-level role involves maintaining relationships, acting as a trusted advisor, and ensuring customers extract maximum value from Planet's satellite data and services. Daily responsibilities include communication, problem-solving, and driving customer success initiatives.

Perks & Benefits

Planet offers a people-centric culture that prioritizes team members and encourages personal growth. The role is fully remote, allowing flexibility for employees across various time zones in Europe. There are opportunities for career advancement within a rapidly growing company that values creativity and effective communication.

Full Job Description

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role:   The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment.  Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will...Please mention the word **COMFORT** and tag ROTUuMjE2LjE3MS4xNjM= when applying to show you read the job post completely (#ROTUuMjE2LjE3MS4xNjM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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