Customer Success Manager Circle Plus
Role Overview
This is a senior-level Customer Success Manager role focused on Circle Plus, the highest-tier offering, where you will serve as the primary point of contact for strategic customers, providing high-touch service and partnership. You will manage customer relationships, ensure successful implementation of branded mobile apps, and drive retention and growth for rapidly scaling communities. The role involves collaborating in a fully remote, async team across time zones to deliver impactful support and foster long-term customer success.
Perks & Benefits
The role offers a fully remote setup with no hour tracking, allowing flexibility across 30+ countries, and includes company-wide offsites twice a year in international locations. It features a highly async work culture with cross-time zone collaboration, emphasizing high expectations and documentation, and provides opportunities for career growth in a fast-growing tech company focused on meaningful impact.
Full Job Description
About Us Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand. We're proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot. Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come! Check out our Careers page for more about working at Circle.About the role There are over 12,000 paying communities powered by Circle, and that number is growing rapidly month over month. Our highest-tier offering, Circle Plus, is scaling especially quickly. Circle Plus customers launch fully branded mobile apps alongside their communities, and as a result, they receive a higher-touch level of service and partnership from our team. As a Customer Success Manager for Circle Plus, you'll serve as the primary point of contact for some of our most strategic customers, partnerinPlease mention the word **GLOWING** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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