Customer Success Manager
Role Overview
This mid-level Customer Success Manager role involves serving as the primary point of contact for clients, building strong relationships, and ensuring satisfaction with natural stone products. Day-to-day responsibilities include onboarding customers, monitoring health metrics to prevent churn, and collaborating with sales and operations teams to coordinate order processing and support. The hire will impact customer retention and company growth by analyzing feedback to improve engagement and loyalty.
Perks & Benefits
The job offers a comprehensive benefits package including health care, retirement plans, life insurance, paid time off, family leave, training, and wellness resources. As a remote position with a worldwide location, it likely requires flexibility in time zones and independent work, with opportunities for career growth through development programs. The company culture emphasizes customer-centricity and collaboration across teams.
Full Job Description
Headquarters: Boynton Beach, Florida, United States URL: http://skstonesusa.com
SK Stones USA, a leader in the natural stone industry, is committed to delivering exceptional quality and service to our customers in Palm Beach and Broward County, FL, and beyond. Our extensive product range includes granite, marble, quartz, limestone, onyx, soapstone, and porcelain, supported by a comprehensive warehouse and showroom. We are looking for a dedicated Customer Success Manager to join our team. In this role, you will be the primary point of contact for our clients, ensuring their satisfaction and success with our products and services. You will work closely with sales, operations, and product teams to build strong relationships, address customer needs, and enhance the overall customer experience, thereby driving customer retention and company growth. Responsibilities
Develop and maintain strong relationships with customers to understand their needs and ensure their satisfaction with SK Stones USA products and services. Serve as the customer advocate within the company, communicating customer feedback and concerns to relevant teams to enhance product offerings and service quality. Provide onboarding, training, and continuous support to customers for new products and services. Monitor customer health metrics and proactively identify and resolve issues to prevent churn. Collaborate with sales and operations teams to coordinate smooth order processing, delivery, and after-sales support. Manage customer communications through various channels, ensuring timely and professional responses. Analyze customer data and feedback to develop strategies that improve customer engagement and loyalty. Identify opportunities for upselling and cross-selling additional products and solutions.
Requirements
Degree in Business, Marketing, Communications, or a related field is a plus. Proven experience in customer success, account management, or client relations, preferably in the natural stone, building materials, or home remodeling industry. Excellent interpersonal and communication skills, with the ability to build rapport and maintain long-term customer relationships. Strong problem-solving abilities and a customer-centric mindset. Experience with CRM software and customer success tools. Ability to multitask, prioritize, and work collaboratively in a fast-paced environment. Detail-oriented with strong organizational skills.
Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Wellness Resources
To apply: https://weworkremotely.com/remote-jobs/sk-stones-usa-customer-success-manager
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