Customer Success Manager
Role Overview
As a Customer Success Manager at CipherHealth, you will partner with health system executives and clinical leaders to drive retention and growth by leveraging your healthcare expertise and technical fluency. You'll engage in high-stakes conversations that connect technology to clinical and operational outcomes, ensuring customer satisfaction and long-term success.
Perks & Benefits
This remote position offers flexibility in work hours and the opportunity to collaborate with a dynamic team focused on healthcare innovation. Employees can expect a culture that values proactivity and resourcefulness, fostering personal growth and career advancement within a tech-forward environment. The role is ideal for individuals who thrive in ambiguous situations and enjoy making a meaningful impact.
Full Job Description
About Us CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint, streamlining workflows and improving experiences. With tailored communication solutions powered by AI and deep integrations, CipherHealth drives better clinical results, operational efficiency, and financial sustainability, transforming healthcare one interaction at a time.
Customer Success Manager As a Customer Success Manager, you'll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth's care coordination platform. You bring deep healthcare expertise, technical fluency, an AI-forward mindset, and the confidence to lead high-stakes conversations that connect our technology to clinical, operational, and financial impact — ultimately driving retention and expansion of customer partnerships.
This role is ideal for someone who has led or supported healthcare operations — whether as a clinician, program leader, or consultant — and now thrives at the intersection of healthcare and technology. You're proactive, strategic, and skilled at leveraging AI tools and insights to influence decision-making at the executive and senior system-level to drive long-term success for our customers and CipherHealth alike. You're scrappy, resourceful, and energized by ambiguity — you connect the dots others miss, act before being asked, and know how to get things done even when the path isn't perfectly clear.
Key Responsibilities: Customer Retention & Growth: Drive retention and expansion across your portfolio by building trusted relationships with executive and clinical staPlease mention the word **EXALTING** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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