Customer Success Engineer
Role Overview
This mid-to-senior Customer Success Engineer role involves serving as a trusted technical advisor to help customers maximize Wrike's platform value through advanced product guidance, workflow configuration, and integrations. Day-to-day responsibilities include providing high-touch technical support, leading training sessions, and collaborating with internal teams to drive product adoption and customer retention. The hire will impact customer success by ensuring clients leverage Wrike effectively across teams and use cases.
Perks & Benefits
The role is remote within the US, likely with flexible hours, though some time zone coordination may be needed for customer meetings. It offers career growth in a collaborative, customer-focused SaaS environment, with opportunities to work with senior leadership and cross-functional teams. Benefits may include typical tech perks like professional development and a supportive culture focused on purposeful work.
Full Job Description
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
About the Role: Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike's capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.
Your Impact:
Serve as a technical expert on Wrike's platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives Manage complex customer engagements and deliver high-touch technical and strategic support Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Your Qualifications:
4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment Proven technical expertise, including experience building integrations between platforms Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts Hands-on experience in technical problem-solving, ideally Please mention the word **GAINFUL** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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