Customer Success Digital Programs Manager
Role Overview
This is a mid-level role as a Digital Programs Manager on the Customer Success team, focusing on designing, building, and running digital programs and operational processes to enhance customer experience at scale. Day-to-day responsibilities include launching campaigns, automating workflows, and continuously improving programs based on data and feedback to support onboarding, adoption, and engagement for scaled customers. The hire will impact customer ROI and drive a digital-first experience by collaborating with cross-functional teams like Sales, Product, and Engineering.
Perks & Benefits
The job is remote, likely with flexible hours, though time zone alignment with New York City may be expected for collaboration. It offers career growth through involvement in strategic projects and cross-functional partnerships, with a culture focused on data-driven decision-making and customer-centric innovation. Benefits typical of tech roles, such as health insurance and professional development opportunities, can be assumed, though not explicitly stated.
Full Job Description
About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.About the Customer Success Team Mixpanel's Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer's business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer's organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment. About the Role We are looking for a detail-oriented and execution-focused Digital Programs Manager to help design, build, and run digital programs, workflows, and operational processes that support a high-quality customer experience at scale. This role is ideal for someone who enjoys turning strategy into action — building programs, launching campaigns, and continuously improving them based on data and feedback. You will play a key role in delivering a digital-first customer experience for our scaled (downmarket) customers by supporting onboarding, adoption, and engagement programs through a mix of automatePlease mention the word **INTELLIGENCE** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Similar jobs
Found 6 similar jobs
