Customer Success Associate (Comet Browser)
Role Overview
This mid-level role involves providing technical support and troubleshooting for users of the Comet AI browser, helping them solve issues and optimize their browsing experience. As a Customer Success Engineer, you will collaborate with internal teams like Engineering and Go-To-Market to translate user feedback into scalable improvements and build relationships with enterprise users. The hire will impact customer journeys and support processes by driving enhancements to in-product workflows.
Perks & Benefits
This is a fully remote position, likely with flexible hours and no strict time zone requirements, allowing for work-life balance. The role offers career growth through deep-dive projects and cross-functional collaboration, with a culture that values humility, eagerness to help, and continuous learning. Benefits may include typical tech perks like professional development opportunities and a supportive team environment focused on efficiency and customer success.
Full Job Description
About the Role
We are seeking a talented Customer Success Engineer to join our team and support users of the Comet AI browser. In this role, you will help Comet users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.
Key Responsibilities
Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.
Essential Qualifications
3+ years of experience in technical support engineering roles, with a focus on application development.
Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
Experience leveraging AI tools to optimize workflows and improve team efficiency.
Nice to have
Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.
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