Customer Solutions Engineer (New Grad)

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

What You’ll Do

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches

• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones

• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently

• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed

• Document best practices and repeatable playbooks to make future onboarding faster and more consistent

• Capture and synthesize feedback from customers to inform product priorities and process improvements

• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests

• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment

What We’re Looking For

• Must be a new grad with a 2025 graduation date.

• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.

• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.

• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.

• Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live.

• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.

• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.

• Construction or permitting experience is a plus, but absolutely not required.

What We Offer (Full Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company

• Comprehensive medical, dental, and vision coverage

• Flexible PTO and paid family leave

• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership

• In-Office Lunch & Dinner Provided

• Home office & equipment stipend