Customer Service Representative

Hiring: Full-time Customer Service Representative - Remote - $9,600 - $14,400/yr About the Client Surf Lifestyle, Elevated Premium coastal apparel that blends style, comfort, and attitude. Authentic, Irreverent Design Retro art meets modern edge, inspired by surf and skate culture. B Ecommerce & Community-Focused Built on Shopify, growing across the U.S. coastal scene. Chill, Collaborative Crew A small, family-run team that values honesty, humor, and reliability. Work Hard, Stay Laidback A culture that prizes good vibes, efficiency, and top-notch service. About WeAssist Led by a Founder Who Cares Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families. Fast & Purposeful Recruiting We move quickly but prioritize long-term fit, stability, and growth over just filling roles. Connecting Global Talent With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.d Giving Back Matters From building schools to feeding the homeless, we believe true success means making a difference. An Inclusive & Thriving Culture Your skills and unique gifts matter. We create an environment where outsourced professionals don't just work they grow. Key Responsibilities of the Customer Service Representative Customer Support & Communication Order Management Social Media & Engagement System Setup & Improvement Additional Information: Review this Doc first! How to Prepare for the Recruiting Process - https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb Why Are They Hiring a Customer Service Representative?Our client is on the hunt for a Customer Support Representative who can keep their growing customer base smiling and their operations flowing. With more orders, DMs, and emails rolling in each day, they need a dependable, upbeat communicator to own the inbox, resolve issues, and make sure every customer feels heard and valued. This isn't your average support role you'll be the friendly face and voice of the brand, keeping the good vibes alive across every touchpoint. If you're a people person who thrives on connection, loves solving problems with a smile, and gets a kick out of turning customers into advocates this is your perfect wave to catch. Qualifications: Must-Haves Fluent English communication both written and spoken. Customer-First Mindset You genuinely care about people's experiences. Reliable & Detail-Oriented You follow through, double-check, and take ownership. Strong Sense of Humor & Personality You can match the brand's irreverent tone with warmth and wit.Nice-to-Haves Experience with TikTok or influencer collaborations. Prior E-commerce or Shopify CSR experience. Interest in surf, skate, or coastal lifestyle brands huge plus! Responsibilities of the Customer Service Representative: Your responsibilities include: Customer Support & CommunicationRespond promptly and professionally to customer inquiries via email and social media (Instagram and Facebook).Handle order inquiries, replacements, returns, and tracking updatesAssist customers with troubleshooting (e.g., helping them place orders)Set up and optimize Gorgias for centralized ticket handlingHelp develop FAQs, templates, and SOPs to streamline supportUphold brand tone and voice: authentic, upbeat, and personable Order ManagementMonitor and process orders via Shopify to ensure accuracy and timely deliveryValidate shipping addresses and resolve any order discrepanciesLiaise with fulfillment to ensure smooth processing no micromanagement needed Social Media & EngagementHandle order-related DMs and comment replies with an upbeat, brand-consistent voiceGradually expand into community engagement once brand voice mastery is establishedBring ideas for TikTok content or influencer outreach as the brand grows System Setup & ImprovementSupport the setup of AI tools (like ChatGPT) to replicate brand tone and automate repliesTrack recurring issues, gather customer feedback, and suggest process improvements Want to Know More About the Client? Our client is a surf and coastal lifestyle apparel brand rooted in irreverent, edgy design and authentic beach culture. Founded in 2021, they create premium surf-inspired clothing that merges retro art, humor, and freedom connecting deeply with surf, skate, and music communities worldwide. From SPF 50 sun shirts and graphic tees to hoodies, hats, and women's swimwear, every piece reflects a love for fun, rebellion, and individuality. They're a laidback yet driven team with a shared passion for great vibes, creative expression, and top-tier customer experiences. Joining this crew means being part of a brand that doesn't take life too seriously but takes quality and community seriously. Culture and Core Values: This brand lives by the same principles that drive their designs fun, freedom, and flow. They're not chasing corporate perfection; they're building a brand that feels alive, human, and connected. Here's what matters most to them: Keep It Light, Keep It Real We're here to make people smile, not stress. Deliver Quality, Always Every product and interaction reflects pride and craftsmanship. Customer First Every message and order is a chance to make someone's day. Efficient & Reliable Smooth processes, timely orders, and zero drama. Together, the team keeps things fun, fearless, and flawlessly executed. ( What's in it for you? Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to: @ Work for a Lifestyle Brand You'll Love Immerse yourself in a surf-inspired culture built on freedom, humor, and creativity. Remote & Flexible Setup Work from anywhere while syncing with U.S. hours no commute, just good vibes. Real Growth Potential As the brand scales, new roles and responsibilities open up fast. You'll have the chance to grow into community, influencer, or operations support. Performance-Based Raises Show your value, and you'll see it reflected the team rewards initiative and consistency. Laid-Back Environment, Serious Impact They don't take themselves too seriously, but they take quality and customer happiness very seriously. Your next big opportunity starts here ready to take the leap? WeAssist: (Not your average Recruiting Firm&) Started by Reef Colman just six years ago, is not your typical staffing agency... We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 100 people. We help US businesses find skilled remote workers and connect these workers with good employers. What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best! Perks: 13th Month Bonus (Wild right?! )Permanent work-from-home / remote set-up Health insurance Dental insurance Mental health insurance Great starting salary Growth opportunity Performance-based raises Prizes and bonuses Specifics: TimeFull-time; 9:00 AM 6:00 PM ESTThis is a remote position so you can have the freedom to work from anywhere MiscellaneousAttire - business casual when in meetingsProfessional setup (Pains me I actually need to write this down& )Clean backgroundGood cameraGood microphoneStrong wifi Tech Stack Shopify Gorgias Meta (Facebook & Instagram) Slack Google Workspace (Docs, Sheets, Drive) ChatGPT (Highly Preferred) For creating tone-aligned templates and AI-assisted customer replies. TikTok (Nice-to-Have)CompensationFixed Rate $9,600 - $14,400/yr