Customer service representative (US based)
Role Overview
As a Customer Service Representative at Onepilot, you will assist clients' customers via email, chat, or phone, resolving their inquiries effectively. This freelance role requires you to utilize a knowledge base and digital tools, impacting customer satisfaction through clear communication. Ideal for junior to mid-level candidates, you will work independently while contributing to a supportive team environment.
Perks & Benefits
This role offers flexible remote work, allowing you to set your own schedule while earning performance-based pay for each ticket solved, averaging $15 per hour. You will receive training and ongoing support to ensure your success in the role. With the opportunity to work at least 20 hours a week, this position is ideal for those seeking a balance between work and personal commitments.
Full Job Description
Headquarters: Paris URL: https://onepilot.co/agents/customer-care-agents
As a Onepilot agent, you re a freelance in charge of helping our clients consumers with their requests. After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients user requests coming in via email, chat, or call. You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket s complexity, handling time, and your location. It varies between $1 and $2. On average our agents earn $15 an hour. What you will do: Support customers via email, chat or phone Use tools and resources to deliver quick and accurate support Ensure satisfied customers with clear and friendly communication What we are looking for: Fluency with digital tools and platforms Strong problem-solving skills and excellent written and verbal communication Available at least 20 hours a week Based within the US What we offer: Payment per ticket solved (performance-based) Flexible home working - you set your own schedule On average, you will earn $15 per hour Training and ongoing support to help you succeed Ready to get started? Our quick application takes just 15 minutes.
To apply: https://weworkremotely.com/remote-jobs/onepilot-customer-service-representative-us-based-1
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