Customer Service Representative
Role Overview
As a Live Chat Customer Service Representative, you will engage with customers in real-time through our chat platform, addressing inquiries about products, orders, and returns. This entry-level position is essential for ensuring an excellent customer experience and requires multitasking across various chat windows while maintaining accuracy and professionalism.
Perks & Benefits
This fully remote role offers flexibility in work hours, with the potential for occasional weekend or holiday shifts. Employees can expect a supportive digital work environment that values clear communication and customer satisfaction, fostering a culture of empathy and teamwork. Opportunities for career growth and improvement in processes based on customer feedback are encouraged.
Full Job Description
Headquarters: 158 Mill St, Rahway New Jersey, 07065 URL: https://www.leisuremod.com
Position Overview: As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You ll provide real-time support through our website s chat platform answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand. This role is 100% remote and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.
Key Responsibilities:
Respond promptly to customer inquiries via live chat in a professional and friendly manner
Assist customers with product information, order placement, shipping updates, and return/exchange support
Troubleshoot customer concerns and escalate issues when necessary
Maintain accurate and organized chat records within our CRM system
Meet quality and response-time targets
Provide feedback on recurring customer issues to help improve processes
Requirements:
Previous experience in customer service, preferably in a live chat or e-commerce environment
Strong written communication skills and excellent grammar
Fast and accurate typing (30+ WPM preferred)
Ability to multitask across multiple chat windows
Reliable internet connection and quiet workspace
Empathy, patience, and a customer-first mindset
Ability to work scheduled shifts, including occasional weekends or holidays
How to Apply: Please send your rsum to: Email: sheila@leisuresmod.com
To apply: https://weworkremotely.com/remote-jobs/leisuremod-furniture-customer-service-representative
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