Customer Service Representative
Role Overview
This is a junior-level Customer Service Representative role at Systems Engineering, Inc., where you will serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems. Day-to-day responsibilities include resolving issues, processing requests, and maintaining accurate documentation in a CRM, all while working independently in a remote team environment to ensure a positive customer experience and uphold service standards.
Perks & Benefits
This role offers a fully remote work setup with a worldwide location, allowing flexibility in time zones and work environment. While specific benefits aren't detailed, typical perks for such positions may include opportunities for career growth in customer service, a supportive remote culture, and access to tools like CRM software to enhance efficiency and skill development.
Full Job Description
Headquarters: United States URL: https://seisecure.com/
We are seeking a dependable and customer-focused Customer Service Representative to support daily client interactions and ensure a positive customer experience. The ideal candidate is organized, professional, and able to communicate clearly across phone, email, and online channels. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple inquiries efficiently in a remote environment. Key Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, chat, or ticketing systems. Provide accurate information regarding products, services, orders, and company policies. Resolve customer issues by identifying the root cause, proposing solutions, and ensuring timely follow-up. Process requests such as account updates, order adjustments, or service appointments. Maintain accurate documentation of customer interactions in the CRM or ticketing platform. Escalate complex cases to the appropriate department while ensuring smooth handoff and communication. Monitor open cases and ensure resolution within established service-level timelines. Support administrative tasks such as data entry, scheduling, and record maintenance when required. Uphold company service standards and contribute to continuous improvement of internal processes.
Required Qualifications
High school diploma or equivalent (Associate s degree preferred). Less than a year of experience in customer service, call center support, or administrative support. Excellent written and verbal communication skills. Comfortable managing a high volume of inquiries with accuracy and professionalism. Proficient with computers, basic office applications, and CRM/customer service software. Strong organizational skills and the ability to multitask. Ability to work independently in a remote environment.
To apply: https://weworkremotely.com/remote-jobs/systems-engineering-inc-customer-service-representative
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