Customer Service Rep in a Contractor Role / Pick Your Hours / Weekly Pay
Role Overview
As a Customer Service Representative with Omni Interactions, you will engage with customers primarily through inbound phone calls, providing support and assistance tailored to their needs. This role is suited for independent contractors who thrive in a flexible, self-directed environment, delivering exceptional customer care and problem-solving as part of a remote team.
Perks & Benefits
Enjoy the flexibility of setting your own schedule during weekdays, with earnings ranging from $14 to $20 per hour based on client requirements. This contractor role allows you to work from a quiet home environment while offering potential incentives based on performance. Additionally, you'll gain experience working with various clients across different industries, enhancing your skill set.
Full Job Description
Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customersupport services. If you contract with Omni, you ll interact with customersprimarilythrough inbound phone calls andpossiblychat/email, helping them with all their needs.
Schedule: Majority of available hours are during weekdays and daytime = Opportunity to create a schedule that works best for you (within client / contract hours of operation)
Earnings & Revenue: = Earnings vary by client, ranging from $14 to $20 per hour = Revenue is determined by your phone status when assisting customers > Additional incentives can beavailable based on Omni andclient minimum targets
Must-HaveSkills for Successful Contractors: = Exceptional written and verbal communication skills Proven track record in customer service and delivering outstanding customer care > Attention to detail with strong problem-solving skills > Friendly, empathetic tone, and professional demeanor =L Self-motivated, proactive, and resourceful mindset =i = Proficient in using technology, including computer applications and software.
Technology & Equipment Requirements: = Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) < Wired USB headset with microphone for clear communication = High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivityMobile home internet and Satellite internet service (Starklink) is NOT supported by Omni orANY client = Operating system of Windows 11 (some clients may accept AppleOS) =~ Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) >3Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info
Work Environment Requirements: >+ Quiet and dedicated work area ( No BackgroundNoise
Unapproved Locations:
Alaska California Colorado Connecticut Delaware Flagstaff, Arizona Hawaii Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Vermont Virginia Washington Washington DC
Contractual Relationship:The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
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