Customer Onboarding & Support Specialist (Remote, South Africa)
Role Overview
As a Customer Onboarding & Support Specialist at Gymflow, you will guide new clients through the onboarding process, ensuring they effectively utilize the platform. You will also handle customer support tickets, create helpful documentation, and conduct product demos to address client needs. This mid-level role is part of a small team where your contributions will have immediate visibility and impact.
Perks & Benefits
This fully remote position allows you to work from South Africa or Europe, with a salary range of R420,000 to R600,000 per year plus commissions. The role emphasizes a supportive team culture and offers opportunities for professional growth. Expect a fast-paced hiring process and an environment that values customer feedback and continuous improvement.
Full Job Description
Headquarters: London, UK URL: https://gymflow.io/
Customer Onboarding & Support Specialist (Remote, South Africa) Full-Time | Remote | OTE R630,000 - R810,000 per annum Depending on experience
The Role We re hiring a Customer Onboarding & Support Specialist to:
Help new clients get set up and confident using Gymflow Solve support tickets with empathy and clarity Create documentation that reduces repeat questions Run consultative product demos that close deals
You ll be joining a small, focused team where your impact is immediate and visible.
What You ll Be Responsible For
Client Onboarding & Training (40%) Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Product Demos (40%) Run live demos for prospective customers focused on solving their business pain, not pitching features.
Customer Support (15%) Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (5%) Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Voice of the Customer (5%) Flag product issues, trends, and friction points to the engineering and product teams.
You re a Fit If You Have...
At least 2+ years in SaaS onboarding, support, or customer success Excellent written and spoken English clear, friendly, and professional Experience leading screen-share trainings or live product walkthroughs Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs. A process-oriented mindset you look for ways to document, systemise, and improve Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
Nice-to-Haves
Familiarity with CRMs, Stripe, Zapier, or fitness industry tools Experience working with Featurebase or other support chat tools, Notion, Linear, and Loom Previous experience working in a fast-growing tech startup or B2B SaaS environment Links to help docs, demo videos, or customer education content you ve created Proficiency in using AI tools to improve personal productivity
Tools We Use Notion Loom Linear Stripe Slack Google Meet Featurebase Claude
What Success Looks Like in Year One
You re leading new client onboarding and cutting time to value Product demos convert 25%+ of leads 95%+ CSAT score across 200+ tickets/month Knowledge base content deflects >50% of common queries Weekly product feedback from customers results in measurable improvements
Location & Compensation
Remote across South Africa or Europe, working in Greenwich Mean Time Base Salary: R420,000 - R600,000 per year depending on experience Sales Commission: Additional R210,000 OTE per year, commissions up-capped Full-time employee or long-term contractor (preferred)
How to Apply
Complete the application via this link Include a short Loom (max 5 min) sharing a time you made a customer process better. Share any support docs, videos, or demos you ve created (if you have them).
We respond fast. Expect an intro call, a short exercise, and a final interview all within two weeks if it s a match.
To apply: https://weworkremotely.com/remote-jobs/gymflow-customer-onboarding-support-specialist-remote-south-africa
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