Customer Experience Representative
Role Overview
This is a junior-level customer experience representative role where you will engage with customers on the phone, aiming to solve problems and build lasting relationships. Day-to-day responsibilities include handling an average of 10 calls per hour, meeting SLAs like a 90% Customer Satisfaction Rating and 24-hour response times, and tracking daily attendance. You'll work in a team focused on exceeding customer expectations and fostering a community-oriented environment.
Perks & Benefits
The role is remote, likely requiring flexibility in time zones to handle customer calls effectively, with an emphasis on building a supportive community through events and hangouts. Career growth may be supported by the company's mission-driven culture, focusing on innovation in workwear and direct engagement with tradespeople. Benefits include a non-exempt hourly position, with opportunities for skill development in customer service and problem-solving.
Full Job Description
We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.
The BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.
What You’ll Do:
In this role, you represent BRUNT. You will engage with our customers on the phone. Your aim is to not just solve problems, but to build fanatical, lasting relationships. This means that you need to ensure our customers' needs are understood and their expectations exceeded. This position is classified as non-exempt hourly and requires daily time and attendance tracking.
You should be:
Passionate about people Empathetic A natural problem solver A great communicator Flexible
How You’ll Do It:
Tactical/Core Responsibilities:
Engage with our customers on the phone with the expectation of completing an average of 10 calls per hour (this is subject to increase or decrease based on demand). Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24 hour response timPlease mention the word **PLEASINGLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.