Customer Experience Associate

We are seeking a highly organized and motivated Remote Customer Experience Associate to support our clients and internal teams. This role is ideal for a proactive professional who excels in communication, coordination, and problem-solving in a remote environment. Key Responsibilities Serve as the main point of contact for clients via email, chat, and phoneAssist with scheduling, follow-ups, and ensuring client needs are met promptlyMaintain accurate records and document all client interactionsCollaborate with internal teams to resolve issues and improve client satisfactionMonitor ongoing projects and provide updates to managementIdentify opportunities to streamline processes and enhance client experience Requirements Must be 18 years of age or olderStrong written and verbal communication skillsExcellent organizational and multitasking abilitiesComfortable using digital tools and platforms for remote collaborationAbility to work independently and meet deadlinesPrevious experience in customer service, administration, or remote support is a plus but not required Benefits Flexible remote work scheduleOpportunities for professional growth and developmentAccess to company resources and training programsSupportive and collaborative team environment Equal Opportunity Statement We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.