Core Integration Specialist
Role Overview
This mid-level role involves triaging and troubleshooting Core Integration issues for clients, requiring technical expertise and client interaction. The specialist manages support tickets, analyzes business workflows to advise on custom solutions, and contributes to an internal knowledgebase. They work in a team-oriented technical environment, focusing on improving support quality and turnaround time for better customer experience.
Perks & Benefits
The job is fully remote, likely with flexible hours, though time zone expectations may involve coordination with clients or team members. It offers career growth through learning new programming languages and technologies, with a team-oriented culture that acknowledges individual achievements. Reasonable assumptions include standard tech job benefits like health insurance and professional development opportunities.
Full Job Description
JOB SUMMARY
We are looking for Core Integration Specialist who have an aptitude and/or experience with programming and who also enjoy client interaction. You will use your technical expertise to triage and troubleshoot Core Integration-related issues for our clients and coordinate with staff and internal resources to ensure that support tickets are resolved in a timely manner. You’re happiest to help improve the quality of support tickets, thus helping our software integration programmers provide better turnaround time and providing clients with a better customer experience. You thrive in a technical environment that’s team-oriented while still acknowledging individual achievements.
Responsibilities
• Manages backlog, readily updates clients and internal staff, and solves cases in a timely manner.
• Participates in technical workshops with clients to derive value added services and implementations.
• Gathers Core Integration requirements from clients to create cases for staff to resolve.
• Analyzes business workflows and technical information provided by clients and advises the best custom solution for the client’s business workflow.
• Contributes to internal knowledgebase by documenting client requests in a clear and concise form to reduce the turnaround time that is necessary to complete a given request.
• Troubleshoot and rapidly identify solutions that can be implemented without the need for additional resources.
• Helps peers understand various requirements/constraints of the supported Core Integrations.
• Performs other projects/duties as assigned.
Qualifications
• Excellent verbal and written communication skills
• Work well in a team environment, personal commitment, effort, motivation through challenges, and initiative in all aspects of work
• Aptitude for learning new programming languages and technologies
• Good problem-solving skills
• Super strong passion for learning, and teaching others what you know
Preferred
· Bachelor’s degree or relevant experience.
· 1+ years in customer-facing roles, preferably for IT/Fintech company
· 1+ years in financial, banking and lending.
· Familiarity with programming languages like VB.NET, C#, or Java
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