Consulting Engineer - Cisco Client Support

This listing is synced directly from the company ATS.

Role Overview

This senior-level consulting engineer role involves engaging with customers to plan and execute validation engagements for Cisco solutions, focusing on Service Provider networks. Day-to-day responsibilities include driving requirements discussions, building test lab configurations, authoring and executing test plans, and troubleshooting complex network issues to accelerate technology adoption. The hire will work within the Solution Validation Services team to validate new design solutions, collaborate with engineering and delivery teams, and help drive business growth by ensuring successful project delivery.

Perks & Benefits

This is a fully remote position, offering flexibility in work location and likely accommodating various time zones to support global customers. The role provides opportunities for career growth through innovation, collaboration with experts across Cisco's product portfolio, and involvement in next-generation technologies like 5G and automation. The team culture emphasizes technical expertise, customer interaction, and driving competitive edge solutions in a dynamic, customer-facing environment.

Full Job Description

In this highly visible customer facing role as Solution Validation Services Consulting Engineer, you will:

· Engage with customers and other Cisco stakeholders on successful planning and execution of validation engagements.

· Support next generation Service Provider customers to accelerate implementation of new platforms/solutions.

· Validate new design solutions to meet customer requirements.

· Drive requirements discussions, analyze test requirements, build test lab configurations, author and execute test plans, and document results.

· Identify key issues and gaps and work with engineering and delivery teams to resolve them.

· Develop/integrate new technologies into lab environments.

· Collaborate with Solution Architects from Delivery and Sales teams regarding future initiatives and securing customer business.

· Innovate to gain efficiency and accelerate validation efforts.

· Collaborate with other engineers to ensure successful project delivery.

· Identify and facilitate new business growth opportunities.

The Team:

Solution Validation Services (SVS) is an organization within Cisco Customer Experience (CX) focused on validating complex customer-specific networks and accelerating adoption of new technologies and solutions.

Our team has expertise across the breadth of the Cisco product portfolio along with extensive expertise in a variety of third-party and competitive products. With hundreds of engineers and world-class facilities around the world, SVS helps design and deploy the technologies our customers need to give their business a competitive edge in today's business climate.

As part of the SVS team, you will help drive Cisco CX growth by designing next generation solution validation labs and by validating these solutions for Enterprise and SP customers. You will also help inform customers about trending network technologies and drive accelerated adoption of new technologies and solutions

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Minimum Requirements and Desired Skills:

Candidates must have deep technical expertise with 5G solutions for Service Providers, and preferably automation technologies. Candidates must also have strong customer interaction, troubleshooting, and consulting skills. They must be able to articulate complex concepts in easy-to-understand language. Candidates must be proficient in customer facing discussions as well as the technologies listed above. Typically requires BS plus 4-5+ years related experience, or a MS with 2-3 years of related experience.

Additional Details:

Minimum Qualifications

· Experience supporting SP customers

· Previous experience in a customer support or TAC-style role

· Ability and experience debugging and troubleshooting complex network problems.

· Routing and Switching experience, R&S and/or SP CCNP Required

· Strong knowledge of PGW, SGW

· Strong knowledge of Policing, QoS AMF, PCF, SMF, UPF

· Strong knowledge of RAN, SMI, AUSF, UDM, UDR

· Strong knowledge of Cisco Star OS

· Strong knowledge of Cisco DC platforms (N3K, N7K, N9K)

· Experience in all or most of the following: ISIS, BGP, OSPF, EIGRP, LAN Switching, VXLAN

· Programming experience/familiarity (Python / Kubernetes/ Robot Framework preferred)

· Linux/Unix experience

· Devops knowledge

· Proficient with Cisco Test Tools; Lattice, Stargen, Calipers

· Strong communication skills (written, verbal, and formal presentation) in English

Suggested Qualifications

· Openstack and VMWare Virtualization

· Multimedia traffic analysis experience

· Network programmability (Python, Netconf, Yang)

· Test and validation experience (hardware or software

If you meet the requirements and are interested in this exciting opportunity, apply at www.rehire.ar/jobs and send us your CV!

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