Concierge Representative
Role Overview
This is a mid-level Concierge Representative role at Confluent, where you'll work directly with customers to resolve non-technical issues related to Confluent Cloud and Confluent Platform, such as account creation and registration requests via call, email, chat, or social media. You'll be part of a cross-functional, global team, building strong customer relationships and ensuring timely resolution to enhance support quality and customer satisfaction. The role involves contributing to process development and improving operational documentation to support efficient growth and best-in-class culture.
Perks & Benefits
The job is fully remote, likely with flexible hours to accommodate different time zones, as it involves collaborating across geographical regions. The company emphasizes an inclusive culture that values diverse perspectives, belonging, and equal opportunity, with a focus on continuous learning and career growth through process adoption and skill development. Benefits include a supportive team environment that encourages honest feedback and collaboration, fostering personal and team effectiveness in a dynamic tech setting.
Full Job Description
We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, you’ll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests.
What You Will Do:
Working directly with customers — to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social media platforms), ensuring high support quality and timely resolution to meet customer expectations.
Proactively follow up with customers and utilize customer feedback loops to measure and ensure satisfaction, and continuously improve the delivery of support services.
Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture
Collaborating cross-functionally — with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations' offerings
Improving operational documentation — by authoring and continuously improving run-books used by the global team
Embracing continuous adoption to changes in processes, actively seeking and learning new processes and skills to ensure personal and team effectiveness.
What You Will Bring:
Experience diagnosing and resolving customer issues
Desire to ensure customer success through direct interaction
Outstanding written and verbal communication skills
Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency
Ready to build what's next? Let’s get in motion.
Come As You Are
Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Similar jobs
Found 6 similar jobs