Community Operations Lead
Role Overview
This senior-level role involves building and maintaining community systems and tooling to drive scale, automation, and efficiency for the Stripe Community team. The Community Operations Lead will project-manage community platform implementation, develop tracking and reporting systems, and create workflows to enhance team efficiency. They will leverage data to make recommendations for community growth and recruitment, impacting business outcomes through data-driven strategies.
Perks & Benefits
The job is fully remote within the US, offering flexibility in location. It provides opportunities for career growth by working on impactful projects that increase the global economy's reach. The role involves collaboration with internal teams like Demand Gen Systems and Brand Studio, fostering a culture of innovation and efficiency in a tech-driven environment.
Full Job Description
Community Operations Lead
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Stripe Community Team brings businesses together to exchange strategies, form valuable relationships, and discover new ways to succeed with, and beyond, Stripe.
What you’ll do
The Community Operations Lead will build community systems and tooling that drive scale, automation, and efficiency for the Community team and enable tracking, reporting, and analytics. They will also create and maintain new campaigns and channels that drive community growth at scale.
Responsibilities
- Project-manage the implementation and ongoing maintenance of a community platform to support Stripe Community builders and their communities, working closely with the relevant internal teams like Demand Gen Systems, WPP, Brand Studio, and others.
- Develop tracking and reporting systems for the Stripe Community including Builder activity and engagement as well as downstream business impact using tools like Salesforce and Hubble.
- Setup and maintain the team’s day-to-day workflows for things like Builder recruitment and event tracking.
- Identify and develop new opportunities to increase the team’s efficiency through systems and tooling.
- Leverage tracking systems to make data-driven recommendations for community recruitment and growth strategy.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Experience setting up and maintaining community operations for a brand, especially for community led or user group focused programs.
- Very fluent with data: not only able to assess and visualize existing data, but can set up systems to extract and share new data.
- Demonstrated ability to set up workflows that increase efficiency and automation.
Preferred qualifications
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- Well versed in SQL, excel, and other data tools
- Salesforce experience, especially creating a new SFDC instance
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