Community & Support Specialist - EST Time Zone (Remote Consultant)
Role Overview
This mid-level remote role involves managing online communities on platforms like Reddit and Discord, and providing technical support by triaging tickets and assisting users with Applets and JavaScript. The specialist will work closely with product and content teams to improve user experience and documentation, making a direct impact on community engagement and support efficiency.
Perks & Benefits
The job offers a fully remote setup with a focus on EST time zone, providing flexibility for worldwide candidates. It includes opportunities for career growth through internal expertise development and collaboration on campaigns, with a culture centered on community engagement and problem-solving in a tech environment.
Full Job Description
Headquarters: San Francisco, CA URL: https://ifttt.com
Community (50%)
Manage and engage with users on Reddit, Discord, and App Store reviews Respond to questions, posts, and feedback to foster a positive community experience Help users discover new ways to get value from IFTTT Pro Collaborate on campaigns and initiatives to boost community engagement Identify patterns in community discussions that inform product and content improvements
Support (50%)
Efficiently triage support tickets IFTTT users Assist users in building Applets, including using filter code (JavaScript) Create, audit and improve help center documentation Identify and reproduce technical issues, suggesting enhancements and improving user experience Become an internal IFTTT expert who can answer product questions from colleagues
Qualifications
Prior experience managing online communities for software or SaaS products Experience creating and editing help center or knowledge base content Strong writing and communication skills Passion for troubleshooting and problem-solving Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.) Experience interacting with APIs and user authentication (OAuth 2) Experience with JavaScript Experience with CRM tools or email support (Zendesk preferred) Experience working remotely Fluency in written and spoken English
To apply: https://weworkremotely.com/remote-jobs/ifttt-community-support-specialist-est-time-zone-remote-consultant
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