Client Success Manager
Role Overview
The Client Success Manager at Paired plays a vital role in guiding clients through their career coaching and job search journey. This mid-level position involves managing client interactions, coordinating with coaches, and streamlining operations to enhance the client experience. The role focuses on ensuring clients feel supported and motivated while tracking their progress towards career goals.
Perks & Benefits
Paired offers a competitive salary with the flexibility to work remotely from anywhere in Indonesia. The role provides opportunities for collaboration with international teams and significant room for career growth over time. The company fosters a supportive culture, emphasizing the importance of client relationships and professional development.
Full Job Description
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.We re looking for a proactive and people-focused Client Success Manager / Project Manager to lead client support and operations for a career coaching and job search program. You ll be the main point of contact for clients guiding them through the journey, supporting their progress, and ensuring they have an outstanding experience.In this dual role, you ll also keep our coaching team aligned, manage workflows, and improve systems so everything runs smoothly behind the scenes.What You ll Do :- Be the main contact for coaching clients check in regularly, answer questions, and cheer them on - Manage new client leads guide them through onboarding and next steps with clarity and care - Coordinate with coaches keep everyone updated and aligned on schedules, goals, and progress - Improve and automate systems streamline tasks and tools to enhance the client experience - Track progress and outcomes celebrate wins and help clients stay on track toward their career goalsRequirements Excellent communicator clear, friendly, and fast to respond Highly organized skilled at managing multiple moving parts and deadlines Tech-savvy comfortable with CRMs, email tools, and always looking to optimize workflows Client-focused genuinely cares about people and their professional growth Strong project management able to manage timelines, prioritize tasks, and follow through Benefits Competitive salary. Ability to work remotely. Collaborating with international teams, as you will be working for global company. Significant room for growth over time About the companyPaired serves as your bridge to global career possibilities. We're dedicated to connecting you with esteemed US companies and offering remote work options. Your journey to a thriving international career starts here.
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