Client Success Executive Wayforge
Role Overview
This is a mid to senior-level Client Success Executive role focused on orchestrating the delivery of SBI's subscription business, including AI-enabled advisory services, to ensure client satisfaction, drive retention, and support account expansion. Day-to-day, the CSE engages with clients, understands their business priorities, and aligns subscription service elements, working closely with Growth Advisors, Partners, and Subject Matter Experts to deliver insights for client growth. The hire will have a direct impact on maintaining strong, profitable, and enduring client relationships in a remote setting.
Perks & Benefits
The role offers a fully remote work setup from a home office, with no explicit time zone requirements, providing flexibility. It includes opportunities for career growth in a firm recognized for innovation and employee development, such as being voted by Forbes and Consulting Magazine. The culture emphasizes driving personal and professional growth, with a focus on delivering a white-glove, executive-worthy experience to clients.
Full Job Description
SBI Wayforge - Client Success Executive About SBI At SBI, our purpose is to drive people to reach their full potential. As a result, our clients grow faster than their competitors and industry. Our employees enjoy thriving careers and personal growth. Consistently voted by Forbes as one of America’s Best Management Consulting firms and one of Consulting Magazine’s Best Small Firms to Work For, when you join SBI you are joining a firm that is on the forefront of driving innovative go-to market transformations helping clients solve their revenue growth challenges. About This Role When you join SBI, The Growth Advisory, as a Client Success Executive (CSE) you are joining a firm that is on the forefront of driving innovative (B2B) go-to market transformations helping clients solve their revenue growth challenges. The Client Success Executive focuses on orchestrating the delivery of SBI’s subscription business, including our AI-enabled advisory offering - ensuring client satisfaction, driving retention, and supporting account expansion. Our mission is to deliver a white-glove, executive-worthy experience helping revenue leaders navigate their growth priorities. The CSE will partner closely with SBI Growth Advisors, SBI Partners, and SBI Subject Matter Experts to help deliver insights on how clients can grow their businesses. Day-to-day the CSE will engage with clients, understand their business priorities, and align the various subscription service elements to enable clients. You will work from your home office. Your goal will be to ensure that our relationships with clients remain strong, profitable, and enduring.
Part One: Core Responsibilities The following are core responsibilities for a Client Success Executive at SBI:Please mention the word **HOPEFUL** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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