Client Delivery Manager
Role Overview
This senior-level role owns one of Storyteller's largest sports clients end-to-end, acting as the day-to-day lead driving complex projects, unblocking issues, and ensuring high-quality delivery. You'll coordinate across product, engineering, and content teams, turning client requests into priorities and managing account planning, renewals, and expansions. The role requires proactive ownership, critical thinking, and the ability to anticipate client needs in a fast-paced sports season rhythm.
Perks & Benefits
Fully remote position with flexibility to work from anywhere, though you must align with US Eastern Time hours. The role offers up to USD 80,000 per year on a contractor basis, and you'll work with modern tools including AI to improve efficiency. You'll have genuine autonomy and accountability, with the chance to work closely with a major US sports brand, gaining exposure to live sports seasons and tentpole events.
Full Job Description
Headquarters: Edinburgh URL: http://getstoryteller.com
Up to USD 80,000 per year, on a full time, contractor contract Fully remote working! Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments. Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performanceWorking Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). ABOUT US Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end to end platform gives companies a best in class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. The Role This role owns one of our largest and most valuable clients - a globally recognisable name in major US sport - end to end. You re the day-to-day lead: you drive the work, keep a complex set of projects moving, and make sure things ship. You also spot where the account can grow, and go after it. You ll work across product, engineering, delivery and content, and you ll unblock what s stuck rather than wait to be told it s stuck. It s a role with genuine autonomy, and genuine accountability for what gets delivered. Sports Focus Our client is in major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draft moment or an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets you anticipate those moments rather than react to them. You don t need to be an analyst, but you should be genuinely interested in the sport and understand the shape of an NBA season, from regular season through Playoffs, Finals, the Draft and free agency. The strongest candidates will sense how fan behaviour, content timing and client pressure shift across it. What You'll Do
Drive the account forward every day - spot what needs doing and do it, before it becomes a problem. Pull together product, engineering, delivery and operations to land what s been committed. Make sure what we ship to the client is right - both the quality and the substance. Be the client s main point of contact, including daily requests from their executives. Turn client requests into clear priorities and next steps. Own account planning - roadmap, renewals, expansions and the commercial detail. Own client reporting, and make it something they act on rather than just read. Handle incidents and escalations calmly - set expectations, align people, drive a resolution. Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation.
What We Are Looking For
You work proactively and independently, and you can hold a lot of moving parts at once. You think critically about what a client actually needs, not just what they asked for. You re comfortable working across teams and getting things done without formal authority. You communicate sharply - complex things, said simply. You ve managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability). You can work US Eastern Time hours, with reliable internet. You have a genuine interest in basketball.
RECRUITMENT PROCESS
An initial call with a member of the Operations team. A compensated exercise to test skills relevant to the role. Interview and exercise review with Andy (Chief Delivery Officer). Final interview with Bob (Founder & CEO).
And that s it!
To apply: https://weworkremotely.com/remote-jobs/storyteller-client-delivery-manager
Similar jobs
Found 6 similar jobs