Claims Specialist
Role Overview
In this role, you'll evaluate AI models based on your professional experience in insurance claims and policy processing. You'll work independently to develop prompts and assess responses, providing structured feedback to enhance AI understanding of industry-specific tasks and language. This is a contract position suitable for experienced professionals looking to contribute to innovative AI applications in their field.
Perks & Benefits
The position offers remote and asynchronous work, allowing for a flexible schedule with an average of 5-20 hours per week. There are opportunities for continuous learning and skill development in AI, and you can expect to participate in projects year-round. The culture emphasizes collaboration with leading AI labs, fostering a sense of contribution to the future of AI in insurance.
Full Job Description
Opportunity Overview
Handshake is seeking experienced Claims Specialists to support AI research through flexible, hourly contract work. This is not a traditional full-time claims role. You’ll use your real-world experience investigating, evaluating, and resolving claims to evaluate AI-generated content and provide feedback that helps AI better understand claims processes, policy language, and customer communication.
This is an ongoing, project-based opportunity that can be done alongside your primary employment.
Who This Is For
This project is designed for professionals who are already working (or have recently worked) in roles such as:
Claims Specialist or Claims Representative
Claims Adjuster (property, casualty, auto, health, disability, or workers’ compensation)
Claims Examiner or Claims Analyst
Senior customer service professional with a strong claims focus
This is not a traditional full-time role. You’ll apply once and, if qualified, be considered for part-time, project-based work as new projects become available.
What You’ll Do
This project involves using your professional experience as a Claims Specialist to design job-related questions and review AI-generated responses for accuracy and relevance to real-world claims handling and customer interactions.
No prior AI or technical experience is required.
Qualifications
We’re looking for established professionals with:
4+ years of professional experience in claims handling or closely related roles
Hands-on experience investigating claims, interpreting policy coverage, and communicating decisions to claimants or stakeholders
Strong written communication skills and attention to detail
Comfortable working independently and following written guidelines
Professional judgment, reliability, and a high standard of discretion and confidentiality, especially with sensitive or proprietary information.
Work Model and Project Details
Status: Independent contractor (not a full-time employee role)
Location: Fully remote; work from anywhere with a reliable internet connection and access to a desktop or laptop computer
Schedule: Flexible and asynchronous, with no minimum hour requirement. Many contributors work approximately 5–20 hours per week when assigned to an active project
Duration: The Handshake AI program runs year-round, with projects opening periodically across different areas of expertise. Placement depends on current project needs, with opportunities to be considered for future projects as they become available
Work authorization information
F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school’s requirements. STEM OPT is not supported. For more information on what types of work authorizations are supported on Handshake AI.
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